Executive Director- Business Development

Concentrix CVG Customer Management Group Inc.; New York (NY); Hybrid; USD 152,000 - 197,000; Full time

Job summary

Concentrix CVG Customer Management Group Inc. is seeking an Executive Director of Business Development to lead strategic selling and client growth across CX and BPO sectors.

The role emphasizes building executive relationships, shaping complex opportunities, and guiding cross-functional pursuit teams to win high-value deals. The position is remote/WAH within the United States, with a base salary range plus incentives.

Qualifications

• Bachelor's degree in business administration, Marketing, or related field; 10+ years of sales hunter (B2B) experience.
• Experience closing complex B2B deals in CX tech and/or BPO.
• Experience selling to senior leaders across multiple functions.
• Proficient in using CRM systems (e.g., Salesforce).

Responsibilities

• Originates and shapes complex sales opportunities and drives them to close.
• Builds and maintains relationships with C-level stakeholders across IT, CX, Operations, Finance, and Sourcing.
• Leads virtual pursuit teams and develops win strategies and close plans.
• Articulates a compelling value proposition aligned to client outcomes and industry context.

Skills

B2B sales

C-level relationships

Communication

Time management

Team collaboration

Education

Bachelor's degree in business administration or related field

Tools

Salesforce

Job description

Job Title: Executive Director- Business Development Job Description

Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution. Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology.

This position will be remote/WAH and can be performed anywhere in the United States of America.

Essential Functions/Core Responsibilities Overview:

Strategic Selling and Business Growth:

• Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.
• Proactively generates and builds new client relationships from qualification to close.
• Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations.
• Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs, with a targeted enterprise prospect, including but not limited to, IT, CX, Operations, HR, Finance and Procurement.
• Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan.
• Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
• Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
• Supports and leads business negotiation for complex transactions and opportunities.
• Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
• Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
• Provides discipline and rigor to the sales process as an expert on sales best practices.
• Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix, involving negotiating or influencing significant matters.

Knowledge and Expertise:

• Builds and demonstrates a very clear understanding of the target client’s business and their strategic business objectives and revisits these objectives in line with the client’s strategic reviews
• Builds and demonstrates a strong understanding and knowledge of BPO and Technical Services associated with their target client’s industry sector.
• Develops and executes the sales strategy across all appropriate levels of the target client organization. Can develop the long-term growth strategy for Concentrix within the allocated accounts and in line with the sector and portfolio strategy. Supports the Portfolio and Sector Leaders in the development of that sector strategy.
• Leverages exceptional communication skills to speak at forums both internally and externally.

Collaboration and Coordination:

• Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align sales strategies with overall business goals.
• Provides effective and timely transition of the client relationships to the appointed Account Executive for sold deals
• Leverages internal resources and expertise to develop and propose high-value and profitable solutions to clients.
• Collaborates with Account Executives to understand the context of their respective accounts as well as with a broader sales and account management community by sharing insights, best practices, and assisting with sales-related tasks.

Reporting and Analytics:

• Monitors and reports on sales performance, tracking key metrics, and reports on progress to Sales Leaders.
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepares and delivers regular reports and updates to Leaders on sales performance and metrics.

Professional Development:

• Stays updated on industry trends, emerging technologies, and best practices in sales management.
• Participates in training and development programs to enhance skills and knowledge.
• Actively seeks opportunities for professional growth and career advancement within the organization.

Qualifications:

• Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor.
• Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals.
• Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
• Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to lead solution build processes and win strategy creation.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Self-starter and strong time management skills.
• Ability to work collaboratively within a team environment.

The base salary range for this position is $152,480- $196,600 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location: USA, NY, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Mission:

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.