Customer Service / Tech Support Rep (Bilingual: English / Spanish) Remote

Concentrix; Ashley (OH); Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Concentrix is seeking a remote bilingual (English/Spanish) Customer Service / Tech Support Rep to deliver exceptional service for top brands from a home-based position. You will troubleshoot, support software/hardware, and assist customers in both languages while maintaining detailed records and strong relationships.

Applicants should have at least 1 year in customer service, a high school diploma, and a quiet home workspace. Training and full-time hours with benefits are provided.

Qualifications

• The ability to read, write and speak fluently both Spanish and English.
• 1+ year of customer service experience.
• A high school diploma or GED.
• Strong focus on building customer relationships.
• Comfortable using and explaining technology.

Responsibilities

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support.
• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Be an amazing problem-solver.

Skills

Bilingual English/Spanish

Customer service

Tech support

Remote work

Education

High school diploma / GED

Job description

Join our award-winning ?One Concentrix? team as a Bilingual Customer Service / Tech Support Rep! We?re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world?s best-known brands. If you’re ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

MUST SPEAK BOTH ++SPANISH++ AND ++ENGLISH++FLUENTLY

A NEW CAREER POWERED BY YOU

Are you looking for a ?work from home? career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns ?World?s Best Workplaces ,? ?Best Company Culture ,? and ?Best Companies for Career Growth? awards every year? Then a remoteTechnical Support Representative position at Concentrix is just the right place for you!

As a remoteCustomer Service / Tech Support Rep (Bilingual: English / Spanish), you?ll join an organically diverse team from 70+ countries where ALL members contribute and support each other?s success and well-being, proudly united as ?game-changers.? Together, we help the world?s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we?re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great ?work from home? opportunity that will allow you to reimagine an all-new career journey and develop ?friends for life? at the same time. We?ll give you all the training, technologies, and continuing support you?ll need to succeed. Plus, at Concentrix, there?s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That?s why we offer a range of FREELearning and Leadership Development programs designed to set you on your way to the kind of career you?ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As aCustomer Service / Tech Support Rep (Bilingual: English / Spanish) working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support

• Provide inbound customer support using a call flow guide in the customer’s preferred language

• Resolve technical issues related to hardware, software, and client products

• Track, document, and retrieve information in databases

• Be an amazing problem-solver

• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred

• Deliver expert customer experiences?with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for ourCustomer Service / Tech Support Rep (Bilingual: English / Spanish) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English

• 1+ year of customer service experience

• A high school diploma or GED

• Strong focus on building customer relationships

• Comfortable using and explaining technology

• A quiet, distraction-free environment to work from in your home

• Proficiency in fast-paced multi-tasking with strong problem solving skills

• Eagerness to learn new technologies

• Strong problem-solving skills with the ability to ask probing questions to come to a resolution

• Strong computer navigation skills and PC knowledge

• The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)

• A desktop or laptop to complete PC and internet testing; A work computer will be provided

• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

• Must reside in the United States and have a valid U.S. address for residence

WHAT?S IN IT FOR YOU

One of our company?s Culture Beliefs says, ?We champion our people.? That?s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we?ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

• DailyPay enrollment option to access pay “early,” when you want it

• Full time, paid classroom and on the job training

• Lucrative employee referral bonus opportunities

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• Work-from-home convenience

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

We want to hear from you.

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.