Team Leader: Mental Health Crisis Co-Response

Rosecrance, Inc.; Rockford (IL); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Group Life Insurance, LTD and AD&D

Tuition assistance & licensure/cert.,

Paid Time Off

Daily pay via UKG Wallet

Job summary

Rosecrance Ware Center in Rockford, IL seeks a Team Leader for Mental Health Crisis Co-Response. This role leads a crisis-focused, community-based team working with law enforcement to provide immediate behavioral health support during crises.

Qualifications include a Master’s degree in counseling or social work and QMHP eligibility. Strong leadership, collaboration, and documentation skills are required with on-site work at the Rosecrance Ware Center.

Qualifications

• Master degree in counseling, social work or another related field is required.
• Must qualify as a QMHP.
• Ability to supervise and communicate clearly verbally and in writing.
• Ability to establish rapport quickly.
• Experience in individual/family counseling, case management and motivational interviewing.
• Must have own transportation and valid driver's license.
• Team-oriented with ability to work with law enforcement partners.

Responsibilities

• Present workshops, lectures and training to clients, families, staff and community groups as needed.
• Engage with law enforcement in daily staffing and follow up calls.
• Assist leadership with grant reporting when needed.
• Use data to monitor effective team behavior in compliance with standards.
• Work alongside law enforcement officers.
• Respond to live or active 911 calls involving mental health crises.
• Provide leadership and feedback through team meetings and supervision.
• Complete monthly and quarterly reports on time.
• Participate in on-call system and clinical documentation as required.

Skills

QMHP

Supervision

Verbal communication

Written communication

Rapport building

Counseling

Teamwork

Education

Master's degree in counseling / social work

Job description

Team Leader: Mental Health Crisis Co-Response

Job Category: Clinical Manager

Requisition Number: TEAML011974

• Posted : October 27, 2026
• Full-Time

Locations

Showing 1 location

Rosecrance Ware Center
Rockford, IL 61103, USA

Description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Crisis Co-Response Team is a recovery- and resiliency-oriented, intensive, community-based rehabilitation and outreach program. This team works in collaboration with local law enforcement to respond to mental health-related 911 calls and provide immediate behavioral health support to individuals experiencing a crisis. The program is team-based and consists of mental health rehabilitation interventions and supports designed to assist individuals in achieving and maintaining rehabilitative, resiliency, and recovery goals. Interventions are provided in natural settings and may be delivered face-to-face, by telephone, or by video conference with individuals and their family or significant supports to promote the overall well-being and benefit of the person served.

Qualifications

• Master degree in counseling, social work or another related field is required
• Must qualify as a QMHP
• The ability to supervise, communicate clearly verbally, write concisely and legibly
• Counsel, edit, estimate, evaluate, influence, measure, observe, organize, plan priorities, summarize, and continual use of good judgment.
• Ability to quickly establish rapport with others
• Skilled in conducting individual, family counseling, case management and motivational interviews
• Ability to work as a team member.
• Valid driver’s license and ability to meet Agency insurance requirements
• Must have own transportation

Responsibilities

• Present workshops, lectures and training to clients, families, staff and community groups as needed
• Ability to engage with law enforcement in a multitude of settings for daily staffing and follow up calls
• Assist leadership with grant reporting when needed.
• Use available data to monitor effective team behavior in compliance with standards.
• Work alongside law enforcement officers
• Respond to live or active 911 calls that involve Clients experiencing Mental Health Crises
• Assist Law Enforcement Officers with de-escalation during crisis calls.
• Provide staff feedback on performance via team meetings, monthly supervision and annual reviews. Provide more frequent individual feedback when needed
• Participate as part of the leadership team providing support to the team and other departmental staff
• Complete all necessary monthly and quarterly reports by appropriate time lines
• Participate in the on-call system
• Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy
• Utilize variety of treatment concepts, evidence based practices and service modalities when providing care
• Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate disposition
• Provide leadership by demonstrating self-motivation, seeking improved performance, problem solving while meeting the needs of the staff and consumer
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
• Serve as a role model to others and demonstrate excellent company stewardship.

Schedule:

• Monday- Friday 8:30am-5:00pm with the exception of two days out of the week being 12:00pm-8:30pm

Work Location

Rosecrance Ware Center – Rockford, IL

• Stationed at Winnebago County Justice Center (650 W State St, Rockford, IL) after training
• Work Mode: Onsite

Compensation & Rewards

• Base Pay: (pay is based on education, experience, and credentials)
  • Masters (QMHP)- $63,589.75/year - $30.57/hour

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.