Crisis Care Transition Counselor

Rosecrance Health Network; Rockford (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Group Life Insurance, LTD and AD&D

Tuition assistance & licensure/certif.

Paid Time Off & sick time

Referral program up to $1,000

On-site gym at select facilities

Discounts at retailers

Daily pay via UKG Wallet

Job summary

Rosecrance Health Network in Rockford, IL seeks a Crisis Stabilization Specialist to deliver post-crisis assessments and connect clients to ongoing care tailored to individual needs, collaborating with families and programs like Mobile Crisis Response.

The role requires a bachelor’s degree in a related field, eligibility as an MHP per IL Rule 132, strong communication, and the ability to work independently in a fast-paced team. Onsite Tue–Sat with base pay starting at $22.44/hour.

Qualifications

• Bachelor’s degree in Psychology, Counseling, Social Work, or related field.
• Must qualify as a MHP per Illinois DMH Rule 132.
• Excellent written and verbal communication skills.
• Ability to establish rapport with clients in crisis.
• Computer proficiency and documentation in EHR.
• Complete required documentation within prescribed time frames.
• Self-starter who can work independently and in a team.
• Ability to manage multiple deadlines.
• Valid driver’s license and ability to transport clients.
• Commitment to Rosecrance mission and vision.

Responsibilities

• Work scheduled hours; additional hours may be required.
• Participate in the on-call system.
• Provide crisis stabilization services in community settings.
• Respond to behavioral health crises with intervention strategies.
• Observe clients and coach families on crisis safety plans.
• Model positive coping skills for clients and families.
• Educate clients on reducing environmental stressors.
• Complete assessments and link clients to longer-term care.
• Use EHR to open clients into services and audit charts.
• Maintain a caseload and link clients to ongoing care.
• Ensure discharge planning and care coordination activities.
• Communicate with stakeholders to coordinate care.
• Serve as a role model and deliver positive guest relations.
• Adhere to Compliance Program and Code of Conduct.
• Deliver exceptional customer service; take on other duties as needed.

Skills

Crisis intervention

Rapport building

Communication

Documentation

Time management

Independent work

Team collaboration

Driving

Education

Bachelor’s degree (psych/counseling)

Tools

Electronic Health Records (EHR)

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

Sign on bonus available: $3,000 for non-licensed $4,000 for 1st or 2nd level license

In this role, you will be dedicated to providing post-crisis stabilization and facilitating connections to ongoing care tailored to each client’s needs. Responsibilities include conducting formal assessments, identifying treatment requirements, and developing comprehensive safety plans in collaboration with clients and their families. The role also involved working closely with other programs, such as Mobile Crisis Response (MCR) to ensure clients receive the necessary support and resources.

Qualifications

• Bachelor’s degree in Psychology, Counseling, Social Work, or other related field, or equivalent experience and training
• Must qualify at a minimum as a MHP per Illinois Department of Mental Health Rule 132
• Excellent written and oral communication skills
• Ability to quickly establish rapport with clients in crisis
• Computer proficiency required
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Self-starter with the ability to work independently and collaboratively within a team
• Ability to manage multiple deadlines
• Valid driver’s license and the ability to meet agency insurance requirements
• Ability to transport clients as needed
• Belief in the mission and vision of Rosecrance

Responsibilities

1. Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.
2. Participate in the on-call system as required.
3. Provide crisis stabilization services to meet the needs of the clients in community settings to best serve those clients.
4. Respond to behavioral health crises with appropriate crisis intervention strategies.
5. Observe clients in their natural environment and provide coaching to clients and their families on the effective use of their crisis safety plan.
6. Model positive cooping skills and response patterns for clients and their families.
7. Redirect client behaviors that begin to escalade and education clients on how to response to and reduce environmental stressors and stimuli when feeling overwhelmed.
8. Completion of required assessments and required documentation to link clients to longer term care programs
9. Utilize Electronic Health Record to open clients into services and to audit charts for necessary documentation.
10. Maintain a caseload of crisis clients with the goal of linking the clients to long term care.
11. Ensuring crisis program fidelities are met regarding discharge planning, MCO communication, and client staffing through monitoring documentation and performing these tasks as needed.
12. Communicate effectively with internal and external stakeholders through consultations to receive necessary information to coordinate care with outside providers as well as to ensure accurate discharge planning is occurring.
13. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
14. Understand and comply with the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
15. Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
16. Deliver exceptional customer service consistently to every customer.
17. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
18. Assume other related responsibilities as assigned by leadership.

Schedule:

• Hours: Tuesday - Saturday 10:00am - 6:30pm

Work Location:

Onsite-Rosecrance Ware Center – Rockford, IL

• Onsite

Compensation:

• Base Pay: Starting at $22.44/hour (pay is based on education, experience, and credentials)

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).