Crisis Care Transition Counselor

Rosecrance-4; Rockford (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life Insurance

Tuition assistance

Licensure reimbursement

Paid Time Off

Sick time

Bereavement leave

Referral program

On-site gym

Retail discounts

Daily pay (UKG Wallet)

Job summary

Rosecrance Ware Center in Rockford, IL is seeking dedicated professionals to provide post-crisis stabilization and connect clients to ongoing care tailored to each individual's needs. You will conduct formal assessments, determine treatment needs, and develop safety plans with clients and families, coordinating with Mobile Crisis Response to ensure timely support.

Schedule: Tuesday–Saturday, 10:00 am–6:30 pm, onsite at Rosecrance Ware Center.

Qualifications

• Bachelor’s degree or equivalent experience required for role.
• Must meet MHP qualification per IL Rule 132.
• Strong written and verbal communication skills.
• Ability to establish rapport with clients in crisis.
• Computer proficiency and EHR documentation ability.
• Independent worker with teamwork capability.
• Ability to manage multiple deadlines and documentation.
• Valid driver’s license and ability to transport clients.
• Commitment to Rosecrance mission and values.

Responsibilities

• Provide crisis stabilization services in community settings.
• Conduct formal assessments and identify treatment needs.
• Develop safety plans with clients and families.
• Collaborate with Mobile Crisis Response for ongoing support.
• Complete documentation in electronic health records.
• Maintain caseload with focus on linking clients to long-term care.
• Ensure discharge planning and interagency communication.
• Coordinate care with outside providers to ensure accurate discharge planning.

Skills

Excellent written and oral skills

Rapport building with crisis clients

Computer proficiency

Electronic Health Record navigation

Documentation within time frames

Independent and team player

Multi-deadline management

Valid driver’s license

Transporting clients ability

Mission alignment with Rosecrance

Education

Bachelor’s degree in Psychology, Counseling, Social Work, or related field

MHP qualification per Illinois Rule 132

Job description

Rosecrance Ware Center
Rockford, IL 61103, USA

Description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

Sign on bonus available:$3,000 for non-licensed$4,000 for 1 st or 2 nd level license

In this role, you will be dedicated to providing post-crisis stabilization and facilitating connections to ongoing care tailored to each client’s needs. Responsibilities include conducting formal assessments, identifying treatment requirements, and developing comprehensive safety plans in collaboration with clients and their families. The role also involved working closely with other programs, such as Mobile Crisis Response (MCR) to ensure clients receive the necessary support and resources.

Qualifications

• Bachelor’s degree in Psychology, Counseling, Social Work, or other related field, or equivalent experience and training
• Must qualify at a minimum as a MHP per Illinois Department of Mental Health Rule 132
• Excellent written and oral communication skills
• Ability to quickly establish rapport with clients in crisis
• Computer proficiency required
• Ability to navigate and complete documentation in the electronic healthcare record,
• Ability to accurately complete required documentation within the prescribed time frames
• Self-starter with the ability to work independently and collaboratively within a team
• Ability to manage multiple deadlines
• Valid driver’s license and the ability to meet agency insurance requirements
• Ability to transport clients as needed
• Belief in the mission and vision of Rosecrance

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs.
• Participate in the on-call system as required.
• Provide crisis stabilization services to meet the needs of the clients in community settings to best serve those clients.
• Respond to behavioral health crises with appropriate crisis intervention strategies.
• Observe clients in their natural environment and provide coaching to clients and their families on the effective use of their crisis safety plan.
• Model positive cooping skills and response patterns for clients and their families.
• Redirect client behaviors that begin to escape and education clients on how to response to and reduce environmental stressors and stimuli when feeling overwhelmed.
• Completion of required assessments and required documentation to link clients to longer term care programs
• Utilize Electronic Health Record to open clients into services and to audit charts for necessary documentation.
• Maintain a caseload of crisis clients with the goal of linking the clients to long term care.
• Ensuring crisis program fidelities are met regarding discharge planning, MCO communication, and client staffing through monitoring documentation and performing these tasks as needed.
• Communicate effectively with internal and external stakeholders through consultations to receive necessary information to coordinate care with outside providers as well as to ensure accurate discharge planning is occurring.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Understand and comply with the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Schedule:

• Hours: Tuesday - Saturday 10:00am - 6:30pm

Work Location: Onsite-Rosecrance Ware Center – Rockford, IL

• Onsite

Compensation:

• Base Pay: Starting at $ 22.44/hour (pay is based on education, experience, and credentials)

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily payavailable through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.