Team Leader: Mental Health Crisis Co-Response

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Tuition assistance

Licensure reimbursement

Referral program

On-site gym

Wellness program

Discounts

Daily pay

Job summary

Rosecrance Ware Center in Rockford, IL seeks a Crisis Co-Response Team member to support immediate behavioral health interventions during crises, collaborating with law enforcement to restore safety and stability. The role emphasizes compassionate, evidence-based care in community settings.

The position requires a Master degree in counseling or social work and QMHP eligibility, with strong communication, teamwork and leadership abilities to coordinate services and drive outcomes.

Qualifications

• Master degree in counseling, social work or another related field is required.
• Must qualify as a QMHP.
• Strong communication and writing skills; ability to supervise and organize work.

Responsibilities

• Present workshops and trainings to clients, families, staff and community groups.
• Engage with law enforcement in daily staffing and follow-up calls.
• Assist leadership with grant reporting and program development.
• Monitor team behavior using data to ensure standards are met.
• Respond to 911 calls involving clients in mental health crises and assist with de-escalation.
• Participate in leadership activities, team meetings and monthly/annual reviews.
• Complete monthly/quarterly reports and all clinical documentation per regulatory requirements.
• Utilize evidence-based practices and various treatment modalities in care delivery.

Skills

QMHP eligibility

Counseling skills

Team collaboration

Communication skills

Rapport building

Documentation skills

Education

Master degree in counseling or social work

Job description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Crisis Co-Response Team is a recovery- and resiliency-oriented, intensive, community-based rehabilitation and outreach program. This team works in collaboration with local law enforcement to respond to mental health-related 911 calls and provide immediate behavioral health support to individuals experiencing a crisis. The program is team-based and consists of mental health rehabilitation interventions and supports designed to assist individuals in achieving and maintaining rehabilitative, resiliency, and recovery goals. Interventions are provided in natural settings and may be delivered face-to-face, by telephone, or by video conference with individuals and their family or significant supports to promote the overall well-being and benefit of the person served.

Qualifications

• Master degree in counseling, social work or another related field is required
• Must qualify as a QMHP
• The ability to supervise, communicate clearly verbally, write concisely and legibly
• Counsel, edit, estimate, evaluate, influence, measure, observe, organize, plan priorities, summarize, and continual use of good judgment.
• Ability to quickly establish rapport with others
• Skilled in conducting individual, family counseling, case management and motivational interviews
• Ability to work as a team member.
• Valid driver’s license and ability to meet Agency insurance requirements
• Must have own transportation

Responsibilities

• Present workshops, lectures and training to clients, families, staff and community groups as needed
• Ability to engage with law enforcement in a multitude of settings for daily staffing and follow up calls
• Assist leadership with grant reporting when needed.
• Use available data to monitor effective team behavior in compliance with standards.
• Work alongside law enforcement officers
• Respond to live or active 911 calls that involve Clients experiencing Mental Health Crises
• Assist Law Enforcement Officers with de-escalation during crisis calls.
• Provide staff feedback on performance via team meetings, monthly supervision and annual reviews. Provide more frequent individual feedback when needed
• Participate as part of the leadership team providing support to the team and other departmental staff
• Complete all necessary monthly and quarterly reports by appropriate time lines
• Participate in the on-call system
• Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy
• Utilize variety of treatment concepts, evidence based practices and service modalities when providing care
• Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate disposition
• Provide leadership by demonstrating self-motivation, seeking improved performance, problem solving while meeting the needs of the staff and consumer
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
• Serve as a role model to others and demonstrate excellent company stewardship.

Schedule

• Monday- Friday 8:30am-5:00pm with the exception of two days out of the week being 12:00pm-8:30pm

Work Location

Rosecrance Ware Center – Rockford, IL

• Stationed at Winnebago County Justice Center (650 W State St, Rockford, IL) after training
• Work Mode: Onsite

Compensation & Rewards

• Base Pay: (pay is based on education, experience, and credentials)
• Masters (QMHP)- $63,589.75/year - $30.57/hour

Our Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).