Team Leader - Living Room

Thresholds; Chicago (IL); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Dental insurance

Vision insurance

403(b) retirement plan

EAP

Job summary

Thresholds seeks a Team Leader, Living Room to direct supervision of the Living Room team and ensure quality services for guests. The role acts as a senior manager, guiding intake, risk management, and case coordination while maintaining a compliant, supportive environment.

The position requires leadership experience, strong interpersonal skills, and proficiency with electronic records and software. Schedule includes 2nd shift Tue–Sat, with growth opportunities in a mission-driven agency.

Qualifications

• Leadership experience preferred.
• Strong interpersonal skills and knowledge of group dynamics.
• Computer proficiency with email, notes in EMR, and relevant software.

Responsibilities

• Supervises Living Room team and monitors service delivery.
• Oversees intake process to ensure warm, nurturing assessments.
• Addresses risk and maintains safe environment for guests and staff.
• Leads staff activities and crisis self-management training.
• Conducts weekly team meetings and documents outcomes.
• Manages documentation, logs, and data collection.
• Performs annual staff evaluations and development plans.
• Participates in hiring decisions and staff supervision.
• Supports staff with training and program innovations.

Skills

Leadership

Interpersonal skills

Group dynamics

Electronic health records

Software proficiency

Education

Bachelor's degree in social work or related field

Master's degree preferred

CADC/CRSS certification a plus

Tools

Electronic Medical Records

Job description

The Team Leader, Living Room is a part of the management structure of the program, and reports to the Program Director of the Mobile Crisis Response South program. The Team Leader is responsible for the direct supervision of the team in order to ensure quality service delivery to guests of the Living Room, functioning as the senior manager or “player coach” of the team.

Essential Duties & Responsibilities

• Assumes the leadership role within the Living Room team and in monitoring the implementation of Living Room services. Models creating an accepting and calming environment to ensure team adherence to and understanding of Living Room concept and goals.
• Supervises the intake process such that guests are assessed in a warm, nurturing and welcoming way, and that natural supports as well as guests’ personal goals are assessed and considered in treatment recommendations. Works with the Intake Workers to ensure safety for individuals being assessed as well as current guests.
• In collaboration with Program Director, directly addresses risk and behavioral issues so that all guests and staff are assured of a safe environment.
• Supervises linkage recommendations and case management processes such that guests are referred to and provided support in accessing appropriate services.
• Assures collaboration with referral sources as well as programs to which guests may be referred.
• Actively leads and oversees the activities of team staff members who provide supportive services, connect guests to natural supports, and teach crisis management services.
• Monitors and coaches' staff on providing support and teaching evidence-based crisis self-management skills.
• Conducts at least weekly team meetings where adherence to Living Room goals and philosophy, operations issues, staff training and development needs, case consultation, and other support needed are discussed and documented.
• Reviews all required logs and other documentation. Maintains the quality, validity and confidentiality of documentation and logs according to licensing standards and agency traditions. Assures that all assigned documentation is completed accurately, on time and is organized in a systematic manner.
• Supervises data collection regarding source and number of requests for services, repeat services, and guest-generated feedback on services.
• Conducts annual evaluations in a timely manner for all team staff. Develops specific goals and objectives and provide the method and opportunity for each team staff to succeed in their professional development.
• Participates in the hiring sequence of the agency and make recommendations on the hiring or termination of team staff.
• Follows agency standards regarding supervision.
• Supports Living Room staff in learning about innovations in the field through in person, virtual, and on-line training opportunities.
• Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards.

Schedules: 2nd shift, Tuesday thru Saturday 3pm-11:30pm

Marginal Duties & Responsibilities

• Takes a lead role with marketing the Living Room Program.
• Participates in the implementation of Thresholds emergency plans related to extreme weather or other emergency conditions.
• Works flexible schedule including work on weekends or evenings as required. May be required to be on-call.

EDUCATION

• Must, at a minimum, meet Office of Mental Health Rule 132 credential requirements for a Mental Health Professional (MHP) including a bachelor's degree in social work, counseling, psychology or closely related field or a Certified Recovery Support Specialist (CRSS).
• Master's degree in social work, counseling, psychology or closely related field is preferred.
• Certified Alcohol and Drug Counselor (CADC) and/or Certified Recovery Support Specialist (CRSS) certification a plus.

Experience

• One (1) – two (2) years clinical experience.
• Leadership experience preferred.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
• Strong interpersonal skills and knowledge of group dynamics required.
• Lived experience of mental health recovery is preferred.

What Sets Thresholds Apart

• Competitive pay - Salary Range: $71,900 - $74,900 annually
  • Based on supervisory experience and licensure
• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
• Dental insurance, vision insurance,choice of 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Cell phone reimbursement (up to $50/month)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
• Reimbursement for professional licensure and license renewal

Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.