Team Leader, Community Mental Health

Thresholds; Chicago (IL); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

PTO

Dental insurance

Vision insurance

Medical insurance plans

403(b) retirement plan with 3% match

Mileage reimbursement

Cell phone reimbursement

Public service loan forgiveness

Licensure support

Job summary

Thresholds is seeking a Team Leader in Chicago to supervise a dynamic team of 3–6 Community Support Specialists, sharing case management duties and guiding clinical skills within the team. You will work directly with clients, provide guidance, and grow the CSS team’s capabilities while maintaining program goals.

You will establish community relationships, remove barriers to care, and mentor staff to meet billing targets.

Qualifications

• Supervise a team of 3–6 CSS providing mental health services.
• Direct service while guiding program goals.
• Build and maintain community relationships.
• Coordinate case management and transportation for clients.
• Support billing targets and staff development.

Responsibilities

• Supervise 3–6 CSS and lead by example in direct client service.
• Promote harm reduction, trauma-informed care, and evidence-based practices.
• Foster training, supervision, and leadership development.
• Engage in team meetings and provide constructive feedback.
• Drive collaboration on client care and remove barriers to care.

Skills

Advocacy passion

Strong communication

Teaching skills

Adaptability

Time management

Organizational skills

Driver's license

Transportation for clients

Education

High school diploma or GED with 5 years supervised clinical experience

Bachelor's degree in Psychology or Social Work

Bachelor's degree in unrelated field + 2 years supervised clinical experience

Master's degree in Psychology or Social Work

Supervisory experience

Job description

Are you ready to take the next step in your career? As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team.

Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. Team Leaders contribute to the program's network of resources by establishing and maintaining community relationships.

You and your team will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors' appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives.

Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. Share your knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development.

To succeed in this role, you need:

• Passion for mental health advocacy
• Strong communication and teaching skills
• Adaptability to staff and client needs
• Superb time management and organizational skills
• A valid driver's license, current car insurance, and a car for daily use
• Willingness to provide transportation to clients in your personal car

Many education and experience paths are eligible for this role:

• High school diploma or GED certificate and 5 years of supervised clinical experience
• Bachelor's degree in Psychology, Social Work, or related field
• Bachelor's degree in an unrelated field and 2 years of supervised clinical experience
• Master's degree in Psychology, Social Work, or related field
• Previous supervisory experience preferred

What sets Thresholds apart:

• Competitive pay: Salary Range: $65,900 - 73,400 annually
• Commensurate with education and experience
• Based upon education, experience, and licensure
• Clinical Roles - list below
• $1000 salary increase for CRSS
• Generous PTO
• Dental insurance, vision insurance,4 medical insurance plans
• 403(b) retirement plans with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Cell phone reimbursement (up to $50/month)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
• Reimbursement for licensure and licensure renewal

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.