Crisis Support Specialist, 2nd & 3rd Shift

Thresholds-Inc; McHenry (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO

Dental insurance

Vision insurance

Medical plans

403(b) retirement plan

Employee assistance program

Public service loan forgiveness

Licensure supervision

Job summary

Thresholds is seeking a Crisis Support Specialist for the Living Room McHenry. You will engage guests, listen to their stories, and guide them toward recovery while modeling coping strategies. A welcoming, supportive environment helps guests lead their recovery path.

You will prepare food, maintain a clean, welcoming space, and connect guests with services. Training and CRSS certification support are provided to foster professional growth, with competitive compensation and benefits, including

Qualifications

• Lived experience with mental health recovery preferred but not required
• Effective communication and relationship-building
• Strong time management and organization
• To be at least 21 years old
• High school diploma or GED certificate required
• Higher education in Psychology, Social Work, Counseling or related field preferred
• Certified Recovery Support Specialist (CRSS) preferred

Responsibilities

• Greet guests and learn their names as part of inviting them to take the lead in determining their recovery path
• Prepare food for guests and ensure that the space is neat and tidy
• Engage guests in conversation to hear their stories, learn about their interests and strengths, and encourage steps in recovery
• Keep up to date on current trends in the mental health field and deepen knowledge through training opportunities
• Provide advocacy, information, and peer support to Living Room guests
• Offer supervision for CRSS certification and reimbursement for testing and application fees

Skills

Lived experience with mental health

Effective communication

Relationship-building

Time management

21+ years old

Education

High school diploma or GED

Higher education in Psychology, Social Work, Counseling or related field

Certified Recovery Support Specialist (CRSS) preferred

Job description

Crisis Support Specialist, Living Room McHenry

Job Category: Staff

Requisition Number: CRISI008482

• Posted : August 13, 2026
• Full-Time

Locations

Showing 1 location

Description

When people experience a mental health crisis, they are faced with the decision to go to the emergency department or to try to manage the crisis themselves. The Living Room McHenry offers an alternative: a community crisis center—a welcoming, accepting, and calm environment where Crisis Support Specialists provide advocacy, information, and peer support.

As a Crisis Support Specialist, you will use your personal experience with mental health recovery to support and educate Living Room guests on managing crisis. You will engage guests in conversation to hear their stories, learn about their interests and strengths, and respectfully encourage them to take steps in their recovery process. Over the course of the day, you may model coping strategies, help guests develop their own crisis recovery plans, and/or link guests with supportive services for after their crisis.

A welcoming environment is key to the success of the Living Room, so you will greet guests and learn their names as part of inviting them to take the lead in determining their recovery path. Crisis Support Specialists will also prepare food for guests and ensure that the space is neat and tidy.

Keep up to date on current trends in the mental health field and deepen your knowledge of evidence-based practices through ample training opportunities to enhance Living Room services. You can also gain supervision for CRSS certification and reimbursement for testing and application fees.

To succeed in this role, you need:

• Lived experience of mental health recovery preferred but not required
• Effective communication and relationship-building
• Strong time management and organization
• To be at least 21 years old

Many education and experience paths are eligible for this role:

• High school diploma or GED certificate required
• Higher education in Psychology, Social Work, Counseling or related field preferred
• Certified Recovery Support Specialist (CRSS) preferred

Full time Shifts Available:

• Monday thru Friday, 7:00am - 3:30pm
• Monday thru Friday, 11:00pm - 7:30am
• Tuesday thru Saturday, 7:00am - 3:30pm
• Friday and Saturday 7:00am - 3:30pm, Sunday, Monday & Tuesday 3:00pm - 11:30pm
• Friday thru Tuesday 3:00pm - 11:30pm
• Friday thru Tuesday 3pm - 11:30pm
• Sunday and Monday 7:00am - 3:30pm, Tuesday, Wednesday & Thursday 3pm - 11:30pm
• Sunday thru Thursday 3:00pm - 11:30pm
• Sunday thru Thursday 11pm - 7:30am

What sets Thresholds apart:

• Competitive pay - Base Rate: $25.50- $29.13 per hour
  • Based on education, experience, and licensure
• Generous PTO
• Dental insurance, vision insurance,3 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. One of the oldest and longest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For several years in a row.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.