Team Leader: Justice Operations & Service Delivery

Ministry of Justice; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ministry of Justice is seeking a Team Leader to guide an administrative unit delivering essential support and customer service to users, judiciary and management. You will lead your team to prioritise, organise, and develop skills to meet service standards while monitoring performance and wellbeing.

The role supports operational initiatives and legislative changes within HMCTS. Hybrid working may be available, with office-based duties as required.

Qualifications

• Experience leading administrative teams and delivering client-focused services.
• Strong ability to monitor performance metrics and drive improvements.
• Proven track record of supporting complex operations and adapting to changes.

Responsibilities

• Lead an administrative team to deliver high-quality support and customer service to users, judiciary and management.
• Prioritise and organise work to meet objectives while maintaining team wellbeing.
• Provide data and insights to management and mediators to support performance targets and service standards.

Skills

Leadership

Team management

Customer service

Performance tracking

Change management

Job description

Ministry of Justice is seeking a Team Leader to guide an administrative unit delivering essential support and customer service to users, judiciary and management. You will lead your team to prioritise, organise, and develop skills to meet service standards while monitoring performance and wellbeing.

The role supports operational initiatives and legislative changes within HMCTS. Hybrid working may be available, with office-based duties as required.