23488 - Business Support Manager

Ministry of Justice; National (WA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Pension plan

25 days annual leave + 8 holidays

Hybrid working model

Professional development budget

Job summary

The Ministry of Justice in Washington state seeks a dedicated Business Support Manager for Justice Digital, Data and Science. You will coordinate workforce planning, maintain accurate data, and support timely analysis for leadership decisions.

You will collaborate with senior management, finance, recruitment and profession leads to improve processes, reporting and workforce governance in a hybrid work environment.

Qualifications

• Experience coordinating workforce planning cycles with multiple stakeholders.
• Ability to maintain accurate workforce data including headcount and vacancies.
• Proven ability to produce timely workforce reports for senior leaders.

Responsibilities

• Coordinate the monthly workforce planning cycle with senior management and managers.
• Maintain up-to-date workforce data including headcount, vacancies, and recruitment activity.
• Forecast vacancies and develop recruitment plans with Finance and Recruitment teams.
• Produce clear workforce reporting on headcount, vacancies, and onboarding activity.
• Provide regular workforce extracts and ad hoc analyses for decision making.
• Chair workforce planning forums and ensure actioned follow-through.
• Act as a key contact for contingent labour business cases and contractor requests.
• Continuously review and improve JDDS data processes and controls.

Skills

Workforce planning

Data integrity

Reporting

Stakeholder management

Job description

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Contract Type: Permanent

Number of vacancies: 4

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for Business Support Managers here at Justice Digital, Data and Science to be part of our warm and collaborative teams.

This role is central to the effective running of JDDS. You will work closely with the Senior Management Team, profession leads, managers, Finance and Recruitment colleagues to maintain accurate workforce information, coordinate workforce planning and support informed decision-making.

You will help ensure that workforce changes, recruitment activity, contractor requests and reporting are managed accurately, promptly and in line with MoJ and local policies and processes. The role also offers the opportunity to improve how JDDS manages its internal processes, data and reporting.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

• Coordinate the monthly workforce planning cycle, working with the Senior Management Team, profession leads and managers to gather, validate and action workforce changes.
• Maintain accurate and up to date workforce data, including headcount, vacancies, recruitment campaigns, people transfers and cost centre changes, helping to support payroll and financial alignment.
• Work with Finance and Recruitment colleagues to forecast vacancies, develop recruitment plans and monitor delivery against agreed timescales.
• Produce clear and timely workforce reporting, including information on headcount, planned and live vacancies, recruitment and onboarding activity, and roles at risk of not being filled.
• Provide regular workforce extracts and ad hoc analysis to support planning and decision making by senior leaders, profession leads and managers.
• Chair workforce planning forums for each profession, recording decisions and ensuring agreed changes and recruitment actions are followed through.
• Act as a key point of contact for contingent labour business cases, supporting requests for new contractors and extensions, testing the strength of business justifications and identifying opportunities to improve the process.
• Continuously review and improve digital processes, guidance and reporting, ensuring local and JDDS requirements are followed and appropriate financial controls are maintained.