Team Leader

Ministry of Justice; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ministry of Justice is seeking a Team Leader to guide an administrative unit delivering essential support and customer service to users, judiciary and management. You will lead your team to prioritise, organise, and develop skills to meet service standards while monitoring performance and wellbeing.

The role supports operational initiatives and legislative changes within HMCTS. Hybrid working may be available, with office-based duties as required.

Qualifications

• Experience leading administrative teams and delivering client-focused services.
• Strong ability to monitor performance metrics and drive improvements.
• Proven track record of supporting complex operations and adapting to changes.

Responsibilities

• Lead an administrative team to deliver high-quality support and customer service to users, judiciary and management.
• Prioritise and organise work to meet objectives while maintaining team wellbeing.
• Provide data and insights to management and mediators to support performance targets and service standards.

Skills

Leadership

Team management

Customer service

Performance tracking

Change management

Job description

Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. Leading your team, you'll focus on the team's area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed. You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team, mediators and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We're committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in