Team Leader II — Growth Path & 401k Match

Express Wash Concepts; Roseville (MI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k match up to 4%

Unlimited Wash Club Membership

Supplied uniforms

Paid vacation

Educational reimbursement

Continuous training

Job summary

Express Wash Concepts in Roseville, Michigan is seeking a Team Leader to oversee daily site operations, deliver outstanding customer service, and drive sales growth. You will lead a fast-paced team, maintain rigorous quality standards, greet customers with a lasting impression, educate them about our Unlimited Wash Club, and mentor staff for growth into leadership roles.

The role requires a high school diploma or current enrollment, weekend availability, a professional appearance, and a

Qualifications

• High school diploma or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service and sales growth while maintaining rigorous quality standards.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required.

Job description

Express Wash Concepts in Roseville, Michigan is seeking a Team Leader to oversee daily site operations, deliver outstanding customer service, and drive sales growth. You will lead a fast-paced team, maintain rigorous quality standards, greet customers with a lasting impression, educate them about our Unlimited Wash Club, and mentor staff for growth into leadership roles.

The role requires a high school diploma or current enrollment, weekend availability, a professional appearance, and a