Customer Experience Team Member — Growth Path to Leadership

Express Wash Concepts; Roseville (MI); Vor Ort; USD 18.000 - 23.000; Teilzeit

Benefits dieser Stelle

Pay increases with training

Recognition programs

Ongoing training and development

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Zusammenfassung

Express Wash Concepts in Roseville, MI is hiring a Team Member to help customers, promote Unlimited Wash Club, and drive add-on sales. The role focuses on delivering fast, friendly service and presenting monthly unlimited car wash packages.

You will learn the wash process, operate basic retail equipment, greet customers, handle escalations calmly, and follow safety protocols. This entry-level position offers growth opportunities and paid training, with pay starting at $15.00 per hour and weekend

Qualifikationen

• High school diploma or equivalent or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Aufgaben

• Educate customers on Unlimited Wash Club benefits.
• Greet customers and exceed expectations with strong first impressions.
• Engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through basic quality checks.
• Comply with safety protocols and SOPs.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment (computer, POS).
• Pitch memberships during interactions with new customers.
• Learn wash processes and equipment to expand knowledge.

Kenntnisse

Customer service

Upselling

POS familiarity

Team player

Ausbildung

High school diploma or equivalent

Tools

POS system

Basic computer skills

Jobbeschreibung

Express Wash Concepts in Roseville, MI is hiring a Team Member to help customers, promote Unlimited Wash Club, and drive add-on sales. The role focuses on delivering fast, friendly service and presenting monthly unlimited car wash packages.

You will learn the wash process, operate basic retail equipment, greet customers, handle escalations calmly, and follow safety protocols. This entry-level position offers growth opportunities and paid training, with pay starting at $15.00 per hour and weekend