Team Leader II: Auto Wash Ops & Customer Growth

Express Wash Concepts; Sterling Heights (MI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Continuous training

401k with company match up to 4%

Unlimited Wash Club Membership

Supplied uniforms

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts in Sterling Heights, MI is seeking a Team Leader to guide daily operations and deliver outstanding customer service while driving sales growth. Earn $17.50 per hour and grow with a fast‑growing, award‑winning company that offers clear pathways to leadership.

You’ll lead a team on site, train staff, greet customers, promote our Unlimited Wash Club, and maintain quality standards. Flexible weekends and a professional appearance are expected; comprehensive benefits await.

Qualifications

• High school diploma or equivalent or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear required safety equipment.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales awareness

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Sterling Heights, MI is seeking a Team Leader to guide daily operations and deliver outstanding customer service while driving sales growth. Earn $17.50 per hour and grow with a fast‑growing, award‑winning company that offers clear pathways to leadership.

You’ll lead a team on site, train staff, greet customers, promote our Unlimited Wash Club, and maintain quality standards. Flexible weekends and a professional appearance are expected; comprehensive benefits await.