Team Leader — Guest Experience & Operations

Chick-fil-A; Portland (OR); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Growth and development

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations, coach team members, and uphold our Service culture. This role emphasizes servant leadership, initiative, and urgency to ensure a smooth, guest-centered restaurant flow.

Responsibilities include leading shifts, training staff, and ensuring excellent customer service while maintaining Chick-fil-A’s values and standards."

Qualifications

• Smile, eye contact and enthusiastic communication are essential.
• Strong people and customer-service orientation is required.
• Ability to thrive in a fast-paced restaurant environment.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Respond promptly and respectfully to guests’ needs.
• Assist training of new hires and set the shift tone as a role model.
• Be a friendly, encouraging team player.
• Open and/or close shifts, lead shifts, act as key holder.
• Count drawers and finalize day.
• Maintain excellent written and spoken communication.

Skills

Smile

Eye contact

Enthusiastic speaking

Guest connection

Reliable transportation

Fast-paced work

People skills

Customer service

Team leadership

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations, coach team members, and uphold our Service culture. This role emphasizes servant leadership, initiative, and urgency to ensure a smooth, guest-centered restaurant flow.

Responsibilities include leading shifts, training staff, and ensuring excellent customer service while maintaining Chick-fil-A’s values and standards."