Team Leader: Shift Coach & Guest Experience Champion

Chick-fil-A; LeMar Park (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations and coach team members to uphold Operational Excellence and the Chick-fil-A Recipe for Service.

The role focuses on ensuring smooth restaurant performance, customer service excellence, and leading by example in a fast-paced setting. This opportunity includes opportunities for growth, development, and a positive, people-centered work environment.

Qualifications

• Must smile and create eye contact with guests.
• Speak enthusiastically and make emotional connections with guests.
• Reliable transportation and ability to work in a fast-paced environment.
• Strong people skills with a desire to serve team members.
• Commitment to superior customer service and teamwork.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guests' needs.
• Assist in training new hires, set the tone for a shift, and act as a role model for the team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.

Skills

Smile

Eye contact

Enthusiastic communication

Emotional connection with guests

Reliability

Fast-paced environment

People skills

Customer service

Team member management

Team player

Job description

Chick-fil-A is seeking a Team Leader to support senior leadership in daily operations and coach team members to uphold Operational Excellence and the Chick-fil-A Recipe for Service.

The role focuses on ensuring smooth restaurant performance, customer service excellence, and leading by example in a fast-paced setting. This opportunity includes opportunities for growth, development, and a positive, people-centered work environment.