Team Leader, Child Support Services & Coaching

Veritas Hhs; Memphis, Northern (TN, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

Rewards Program

On-Demand Pay

Job summary

Veritas-HHS seeks a Team Leader for the 30th Judicial District Child Support Services in Memphis, TN. The role provides supervisory oversight for a team of case managers and administrative staff, reporting to the Program Manager.

Responsibilities include recruiting, training, quality assurance, process improvements, performance coaching, and resolving customer issues. A relevant degree and several years of experience are required.

Qualifications

• Associate’s Degree or Paralegal Certification required.
• At least four years of experience as a child support case manager or similar role.
• Two years of additional education may substitute for equal amount of experience.
• Knowledge of State child support policy and procedures and systems.

Responsibilities

• Supervise a team of case managers, specialists and administrative staff.
• Recruit, hire, and train replacement staff as needed.
• Review staff work for accuracy, quality, and completeness (quality assurance).
• Analyze work and devise process improvements.
• Evaluate performance, provide feedback, coach, and mentor team members.
• Identify and address training needs and provide employee development opportunities.
• Participate in identifying issues, generating alternatives, and implementing solutions.
• Receive, evaluate, and resolve customer problems and complaints.
• Other related duties as assigned.

Skills

Team leadership

Staff training

Quality assurance

Process analysis

Education

Associate’s Degree or Paralegal Certification

Job description

Veritas-HHS seeks a Team Leader for the 30th Judicial District Child Support Services in Memphis, TN. The role provides supervisory oversight for a team of case managers and administrative staff, reporting to the Program Manager.

Responsibilities include recruiting, training, quality assurance, process improvements, performance coaching, and resolving customer issues. A relevant degree and several years of experience are required.