Team Leader

Veritas Hhs; Memphis, Northern (TN, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

STD, LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

Rewards Program

On-Demand Pay

Job summary

Veritas-HHS seeks a Team Leader for the 30th Judicial District Child Support Services in Memphis, TN. The role provides supervisory oversight for a team of case managers and administrative staff, reporting to the Program Manager.

Responsibilities include recruiting, training, quality assurance, process improvements, performance coaching, and resolving customer issues. A relevant degree and several years of experience are required.

Qualifications

• Associate’s Degree or Paralegal Certification required.
• At least four years of experience as a child support case manager or similar role.
• Two years of additional education may substitute for equal amount of experience.
• Knowledge of State child support policy and procedures and systems.

Responsibilities

• Supervise a team of case managers, specialists and administrative staff.
• Recruit, hire, and train replacement staff as needed.
• Review staff work for accuracy, quality, and completeness (quality assurance).
• Analyze work and devise process improvements.
• Evaluate performance, provide feedback, coach, and mentor team members.
• Identify and address training needs and provide employee development opportunities.
• Participate in identifying issues, generating alternatives, and implementing solutions.
• Receive, evaluate, and resolve customer problems and complaints.
• Other related duties as assigned.

Skills

Team leadership

Staff training

Quality assurance

Process analysis

Education

Associate’s Degree or Paralegal Certification

Job description

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

Veritas-HHS seeks a Team Leader to work at the 30th Judicial District Child Support Services of Tennessee office located in the north location of Memphis, TN.

About the Position:

The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in a discreet or combined functional area, such as establishment, fiscal, or interstate case processing. This individual reports to the Program Manager.

Primary Responsibilities:

• Supervise a team of case managers, specialists and administrative staff
• Recruit, hire, and train replacement staff as needed
• Review staff work for accuracy, quality, and completeness (quality assurance)
• Analyze work and devise process improvements
• Evaluate performance, provide feedback, coach, and mentor team members
• Identify and address training needs and provide employee development opportunities
• Participates in identifying issues, generating alternatives, and implementing solutions
• Receive, evaluate, and resolve customer problems and complaints
• Other related duties as assigned

Requirements

• Associate’s Degree or Paralegal Certification
• At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
• Two years of additional education may be substituted for equal amount of experience.
• Proven Ability to manage, provide and direct work activities of self and others
• Knowledge of State child support policy and procedures and systems

Learn about Veritas HHS at www.veritas-hhs.com