Impactful Child Support Caseworker (In-Person)

Veritas Hhs; Nashville (TN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Veritas-HHS is hiring entry-level Caseworkers to support the 20th Judicial District Child Support Services of TN in Nashville. Responsibilities include establishing paternity, medical and child support orders, and ensuring parents meet financial obligations.

You will undergo a three-week training led by the Chief Trainer, then department-specific training and state onboarding. The position is in-office, Monday through Friday, with a 1-hour lunch and paid breaks.

Qualifications

• Associate’s degree or Paralegal Certification preferred.
• At least two years of experience in legal environment or government case processing; public contact experience preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team environment and commit to team and office goals and core values.

Responsibilities

• Analyze case information and take the next steps pursuant to State policies and procedures.
• Conduct interviews/collect DNA samples/negotiate consents/refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Skills

Communication

Teamwork

Public contact

Education

Associate’s degree or Paralegal Certification

Job description

Veritas-HHS is hiring entry-level Caseworkers to support the 20th Judicial District Child Support Services of TN in Nashville. Responsibilities include establishing paternity, medical and child support orders, and ensuring parents meet financial obligations.

You will undergo a three-week training led by the Chief Trainer, then department-specific training and state onboarding. The position is in-office, Monday through Friday, with a 1-hour lunch and paid breaks.