Team Leader - Lead, Coach & Elevate Child Support Ops

Veritas HHS Inc; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

STD

LTD

Life Insurance

Employee Assistance Program

Telehealth Services

Paid Time Off

Volunteer Time Off

Rewards Program

On-Demand Pay

Job summary

Veritas-HHS seeks a Team Leader to oversee a group of case managers, specialists and administrative staff within the 30th Judicial District Child Support Services of Tennessee. The role reports to the Program Manager and includes supervision, recruitment, training and quality assurance.

Requirements include an Associate’s Degree or Paralegal Certification and at least four years of relevant experience in child support settings, with additional education substitution allowed.

Qualifications

• Associate’s Degree or Paralegal Certification.
• Four years of experience as a child support case manager or similar relevant experience.
• Two years of additional education may be substituted for equal amount of experience.
• Knowledge of State child support policy and procedures and systems.

Responsibilities

• Supervise a team of case managers, specialists and administrative staff.
• Recruit, hire, and train replacement staff as needed.
• Review staff work for accuracy, quality, and completeness (quality assurance).
• Analyze work and devise process improvements.
• Evaluate performance, provide feedback, coach, and mentor team members.
• Identify and address training needs and provide employee development opportunities.
• Participates in identifying issues, generating alternatives, and implementing solutions.
• Receive, evaluate, and resolve customer problems and complaints.
• Other related duties as assigned.

Education

Associate’s Degree or Paralegal Certification

Job description

Veritas-HHS seeks a Team Leader to oversee a group of case managers, specialists and administrative staff within the 30th Judicial District Child Support Services of Tennessee. The role reports to the Program Manager and includes supervision, recruitment, training and quality assurance.

Requirements include an Associate’s Degree or Paralegal Certification and at least four years of relevant experience in child support settings, with additional education substitution allowed.