Team Leader, Business Process Operations

Iron Mountain; Iron Mountain, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

In-house training

Job summary

Iron Mountain is seeking a Team Leader for Imaging Operations to supervise a project team at scanning facilities. You will work in shifts (Day and Overnight), ensuring production targets and quality standards while coordinating with support groups for efficient operation.

The role requires 3+ years in team management, strong English and Chinese communication, and proficiency in Excel. Hybrid work setup and comprehensive training are provided.

Qualifications

• Diploma or higher with minimum 3 years in team management.
• Strong sense of confidentiality, integrity, responsibility, and ability to work under pressure.
• Excellent communication; fluent in English and Chinese.
• Proficient in Excel; scanning knowledge is a plus.

Responsibilities

• Directly manage project team at scanning facilities and support day and overnight shifts.
• Oversee line leaders and operators to meet quality and daily targets.
• Coordinate with support groups for smooth production flow.
• Collect data, design workflow, escalation flowchart, scorecard design, and regular production reports.
• Train and supervise staff, control costs, monitor policy compliance, and manage budgets.
• Carry out other duties as assigned by supervisor.
• Ensure operations comply with ISO90001, ISO18001 & ISO27001.

Skills

Confidentiality & integrity

Time management

Communication skills

English & Chinese proficiency

Education

Diploma or higher

Tools

Excel

Job description

HKG | Tuen Mun | No. 3, Kin Tai Street

Full time

J0107668

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About Iron Mountain (https://www.ironmountain.com/hk/zh/about-us/history)

At Iron Mountain, we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers.

Position: Team Leader, Imaging Operations

Immediate Supervisor: Project Manager

Job Summary:

Iron Mountain is seeking for a Team Leader with proofing record in team management to support our Digital Operations. This position will be managing a project team at our scanning Facilities and required to work in shift basis for Day and Overnight.

Job Responsibilities:

• Directly involved in the operation of the project and assist your superior to set up production
• Assist your superior to supervise a team of line leaders & operators and manage production lines & resources to meet desired quality & daily production targets
• Assist your superior to work with various support groups to ensure smooth and efficient operation of production
• Assist your superior to conduct data collection analysis, design the workflow, escalation flowchart, scorecard design, provide regular production reports and the monthly performance report.
• Arrange the training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties. Planning and executing departmental budgets.
• Any other duties as assigned by your superior from time to time
• Overall responsible for operations to be proceeded in accordance with ISO manual (ISO90001, ISO18001 & ISO27001).

Security, Health & Safety:

• Comply with all security, occupational health and safety policies, procedures and written instructions appropriate to the workplace, and ensure all team members meet this requirement.
• Complete required security, health and safety training.
• Cooperate with management and the Company in meeting regulatory requirements.
• Take reasonable care for your personal health and safety, and that of other persons including customers and the public who may be affected by your actions at work.
• Report incidents or near misses, attend any required health and safety meetings, report problems and recommend improvements, and other related activities.

Requirements:

• Diploma and above graduate with minimum 3 years of experience in team management
• Strong sense of confidentiality, integrity, responsibility, and willing to work under pressure
• Client-oriented, pleasant, cheerful and good communication skills
• Good sense of time management
• Sound PC Knowledge, especially with Excel
• Good Command of English and Chinese
• Possession of scanning knowledge will be a plus
• Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time

What is in it for YOU:

• Stable working hours and a supportive work environment
• Hybrid work arrangement with the flexibility to work from home
• Comprehensive in-house training and development opportunities
• A chance to be part of a global organization committed to innovation and transformation
• An inclusive culture that values your voice, feedback, and authenticity

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0107668