Systems Engineer

Iron Mountain; Royersford (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Global connectivity

Inclusive culture

Career growth opportunities

Job summary

Iron Mountain is seeking an on-site IT professional to provide critical site support at the Royersford imaging center, owning day-to-day infrastructure and imaging tool management. You will handle file transfer environments, escalate issues, and onboard new Digital Solutions customers, while collaborating with DevOps and Implementation teams to deliver platform fixes.

The role requires a Bachelor’s degree or 5+ years IT experience, strong Windows and SQL skills, Kofax expertise, and willingness

Qualifications

• Bachelor’s degree or 5+ years IT industry experience.
• Experience with Windows OS and Windows Server environments.
• Hands-on experience deploying and troubleshooting Kofax imaging software.
• Strong on-site technical support and hardware/software installation.
• Foundational networking knowledge and PowerShell scripting experience.
• Project management experience and ability to meet deadlines in a changing environment.
• Excellent written and verbal communication across diverse audiences.
• Willingness to travel up to 15%.

Responsibilities

• Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
• Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.
• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
• Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.
• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.
• Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

Skills

Remote control tools

Windows 10/11

Windows Server 2016

SQL Database

Active Directory

Kofax imaging software

PowerShell scripting

Network fundamentals

Project management

Communication skills

Education

Bachelor’s degree in IT

5+ years IT industry experience

Tools

Kofax imaging software

File transfer tools

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

In This Role, You Will

• Provide Critical Site Support: Deliver on‑site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).
• Manage Infrastructure: Take day‑to‑day operational ownership of critical hardware and software, including high‑speed scanners, imaging tools, and file transfer (delivery) management.
• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.
• Handle Escalations & On‑Call: Manage the proper daily escalation of technical issues and participate in off‑hour on‑call support.
• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.
• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry‑proven best practices.
• Collaborate Cross‑Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

What You’ll Bring

• Education & Experience: A Bachelor’s degree (B.A. or B.S.) from a four‑year college or university OR over 5 years of dedicated IT industry work experience.
• Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
• Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing batch class deployments.
• IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on‑site technical support and hardware/software installation.
• Network & Scripting Skills: Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.
• Project & Strategic Ability: Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.
• Communication & Collaboration: Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross‑functional initiatives.
• Mobility: Willingness and capability to handle limited travel up to 15%.

What’s in It for You

• Be part of an ever‑evolving global organization focused on transformation and innovation.
• Have a support system where you have a safe place to voice your opinion and share feedback.
• Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.
• Global connectivity to learn from 26,000+ teammates across 52 countries.
• Be part of a winning team who embrace diversity, inclusion, and our differences.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.