Imaging Operations Manager

Iron Mountain; Iron Mountain, Northern (MI, KY); Hybrid; USD 88,000 - 122,000; Full time

Job summary

Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership role drives operational strategy, quality, and financial oversight to ensure top-tier client service and profitability.

You will oversee a large team, align with senior management on planning, forecast resources, and maintain strict SOPs and compliance across the operation.

Qualifications

• Experience leading large teams in fast-paced, target-driven environments.
• Background in contact centre, logistics, manufacturing, or related sectors.
• Strong business process understanding and regulatory/compliance awareness.
• Proven ability to deliver KPIs and drive operational improvement.

Responsibilities

• Provide operational leadership across the department with daily priorities and strategic direction.
• Serve as primary client contact, ensuring objectives are met and KPIs achieved.
• Build and develop a high-performing team through training and performance management.
• Develop service delivery plans, monitor forecasts and progress with transparency.
• Enforce SOPs, drive continuous improvement, and investigate non-conformances.
• Manage financials, cost models, and resource utilisation to maximise profitability.
• Ensure compliance with Iron Mountain HR policies and regulatory requirements.

Skills

Leadership

Client service

Performance management

Business planning

Quality improvement

Financial management

Compliance

Job description

UK | Rugby | Unit 4 Symmetry Park

Full time

J0107549

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Lutterworth. This leadership position is responsible for the direction and operational execution of our document scanning services. You will be accountable for managing operational strategy, team performance, process optimisation, and financial oversight, to ensure exceptional quality of work for our clients.

Your Role in Our Mission

• Operational Leadership: You will be responsible for overseeing all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.

• Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.

• Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.

• Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.

• Quality & Continuous Improvement: You will enforce strict adherence to standard operating procedures (SOPs) and quality assurance processes. You will also be responsible for investigating non-conformance incidents and identifying opportunities for process improvements to enhance productivity and efficiency.

• Financial Management: You will maintain the commercial viability of our operations by monitoring key performance indicators (KPIs) and ensuring contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.

• Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.

Valued Skills & Experience

• Leadership Experience: Experience managing a large team of 100+ individuals, within a fast-paced, target-driven environment. You may already be working in:

• Contact Centre Management
• Logistics & Supply Chain
• Manufacturing & Production
• Financial Services
• Healthcare Administration
• Records Management & Archiving ...but we would also welcome applications from other sectors.

• Business Acumen: A solid understanding of business process management, process implementation, and operational security (confidentiality and legislative compliance).

• Management Skills: Strong leadership and people management skills with the ability to create a high-performing, motivating culture. You should be a decisive manager who can handle variable and conflicting business issues effectively.

• Communication: Exceptional ability to present operational facts, objectives, and deliverables clearly and concisely.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0107549