Team Leader 2nd Shift

Youth Opportunity Center, Inc.; Muncie (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Youth Opportunity Center, Inc. is seeking a Team Leader to supervise direct care staff and oversee the assigned program. The role emphasizes staff evaluation, operations oversight, and maintaining strong communication with parents and placing agents.

Strong organizational skills and the ability to lead a large, diverse team are essential. The position is full-time, 2nd shift (3pm-11pm) with competitive compensation and benefits, requiring a bachelor’s or equivalent experience in social services

Qualifications

• Bachelor’s degree in social services or related field is preferred.
• Two-year degree plus two years of work experience acceptable.
• High school diploma with four years of experience also qualifies.

Responsibilities

• Supervise direct care staff and provide performance feedback.
• Ensure appropriate staffing levels and maintain presence on the unit.
• Lead regular team meetings and supervise staff development.
• Coordinate on-site training and implement behavior plans.
• Maintain consistent communication with parents and placing agents.
• Oversee program operations and ensure policy compliance.

Skills

Adaptable

Clear communication

Problem solving

Time management

Calm under pressure

Education

Bachelor’s degree in social services

Two-year degree + 2 years’ experience

High school diploma + 4 years’ experience

Job description

Position Summary

A Team Leader is responsible for supervision of direct care staff and implementation of the assigned program. Responsibilities include supervision and evaluation of staff, oversight of general operations, communication with parents and placing agents, and maintaining knowledge of all youth placed in the program. Anyone performing in this role must have exceptional communication, organizational skills, an understanding of the direct care staff role, and be able to balance numerous tasks at one time. Furthermore, a Team Leader must demonstrate professionalism at all times and be able to effectively lead a large and diverse team.

Primary Job Expectations

• Supervision of Staff
• Provides direct feedback and accountability regarding performance
• Ensures appropriate staffing levels and maintains a presence on the unit
• Builds and maintains a positive team environment
• Provides leadership to the staff by conducting regular team meetings and individual supervision to review concerns, program expectations, policies and procedures, performance feedback and on-going staff development.
• Provision of On-Site Training
• Provides leadership to the team by directing the use of behavior management tools
• Assists the team in addressing crisis situations
• Adheres to and is able to explain all YOC policies, procedures and standards set by other governing agencies and helps to ensure compliance.
• Reviews documentation of direct care staff to ensure accuracy and appropriate completion
• Promotes Team Work
• Works directly with counselors to provide leadership to the team in implementation of behavior plans
• Maintains consistent and professional communication with parents and placing agents
• Maintains a working relationship with the various departments on campus for related needs
• Attends and participates in team meetings, designated committees, and supervisions
• Communicates with supervisor regularly and on-call management as needed
• Maintains a working knowledge of all youth in order to ensure quality service provision

Education & Experience Needed

• Bachelor’s degree from an accredited university with connected knowledge in social services
• a two year degree with two years of work experience,
• or a high school diploma with four years of experience.
• Formal program experience and demonstrated skill set is required.

FUNDAMENTAL QUALIFICATION

• Must be able to demonstrate awareness of the cultural and socioeconomic differences of our clients as well as value a nurturing family as the ideal environment;
• a commitment to empowering others to solve their own problems and a conviction about the capacity of people to grow and change;
• the ability to establish a respectful relationship with persons served to help them gain skills and confidence by maintaining a helping role and appropriately intervening to meet service goals;
• the ability to set appropriate limits.

Knowledge & Skills Needed

• Must be adaptable and flexible in dealing with a variety of people and situations
• Ability to communicate clearly with a wide range of people including a variety of internal and external constituents
• Able to identify problems and resolve them in a timely and appropriate manner
• Must be able to prioritize and plan work to maximize efficiency
• Able to remain calm and provide direction during stressful situations
• Perform other duties as assigned

Supervisory Responsibilities

A Team Leader will be responsible for supervision of all direct care staff assigned to his or her shift.

WORKING CONDITIONS

Typical work week is 40 hours; 2nd Shift; 3p-11p. Position requires additional hours when necessary to complete special projects or meet specific deadlines. A Team Leader will have regular contact with the program/clinical staff members of office administration, and YOC executive staff members. Direct contact with state agencies, accrediting bodies, and placing agencies by phone and in person is a function of this position. Courtesy and professionalism are expected at all times.

Compensation

This position is full-time, and compensation includes a competitive salary and benefits plan.