Program Team Lead

Catholic Charities, Diocese of Trenton; Trenton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Catholic Charities, Diocese of Trenton seeks a Program Team Lead in Trenton, NJ to oversee residential services under the Clinical Director. This role includes monitoring treatment quality, training staff, and managing crisis situations. The ideal candidate excels in leadership and problem-solving and is committed to high-quality care and safety. Responsibilities extend to effective communication with stakeholders and ensuring compliance with regulations. Evening and weekend availability required, with on-call duties for urgent situations.

Qualifications

• Experience in managing residential services and supervising staff.
• Crisis management experience in a fast-paced environment.
• Strong communication skills with internal and external stakeholders.

Responsibilities

• Monitor efficient treatment and services as assigned by the Clinical Director.
• Assist in maintaining daily structure and program integrity.
• Lead staff onboarding and training to ensure compliance with policies.
• Participate in team meetings and communicate effectively regarding incidents.
• Provide crisis management support and coordinate care with community services.

Skills

Leadership and team‑building skills

Ability to manage high‑stress situations effectively

Strong problem‑solving and decision‑making abilities

Ability to work collaboratively and independently

Commitment to safety, quality care, and professional ethics

Job description

Job Summary

Under the supervision of the Clinical Director, the Program Team Lead is responsible for the management of the assigned Residential Services components. The Program Team Lead supports the Clinical Director in managing daily operations and ensuring quality care and supervision of staff. This role is responsible for assisting with staff supervision, training, crisis management, and maintaining a safe, structured, and supportive environment for both staff and residents/consumers.

Duties and Responsibilities

• Directly responsible for the monitoring of efficient & effective treatment and services as assigned by the Clinical Director.
• Assist in maintaining daily structure and program integrity.
• Ensure staff are following schedules, routines, and treatment plans.
• Support a positive, safe, and therapeutic environment.
• Monitor adherence to agency policies and regulatory standards.
• Carry a small caseload to assist with programmatic goals and consumer care.
• Assist the Clinical Director in recruiting, hiring, and supervising staff. Clinical supervision must be in conjunction with the Clinical Director.
• Provide ongoing guidance, coaching, and performance feedback.
• Monitor staff attendance, punctuality, and overall performance.
• Address staff concerns and elevate issues as needed.
• Lead onboarding and orientation to the CSS department for new staff.
• Ensure staff are trained in policies, procedures, and program expectations.
• Provide ongoing training, refreshers, and skill development opportunities.
• Support compliance with required trainings and certifications.
• Ensure staff understand the goals and objectives of the program and work toward consumer recovery and independence.
• Act as a liaison between staff and the Clinical Director.
• Participate in team meetings, supervisions, and case reviews.
• Communicate effectively with internal and external stakeholders, as assigned by the Clinical Director.
• Oversee the implementation and completion of Individual Rehabilitation Plans, Treatment Reviews, and Assessments by staff with input from the treatment team. Their signatures on the plans indicate agreement of the treatment team.
• Ensure accurate and timely completion of reports, logs, and documentation.
• Assist with audits and ensure compliance with licensing and regulatory requirements.
• Coordinate care with other community services that work with consumers, such as community hospitals, entitlement agencies, community medical providers, and other mental health providers.
• Consult and coordinate with the Clinical Director & direct services staff regarding referrals, admissions, transfers, and discharges from State Psychiatric Hospitals. Responsible for ensuring all regulations are followed.
• Assist with managing program expenditures, keeping the Director informed of spending and needs.
• Emergency on‑call availability to staff, 24/7. Participate in the on‑call rotation on a 2‑week period and provide guidance and decision‑making support to staff during after‑hours situations, responding to emergencies as needed.
• Crisis Management: Respond to on‑site crises and provide immediate support and direction.
• Utilize de‑escalation techniques and ensure proper interventions are followed.
• Communicate with the Clinical Director regarding incidents and outcomes.
• Ensure incidents are documented accurately and timely.

Skills & Competencies

• Leadership and team‑building skills.
• Ability to manage high‑stress situations effectively.
• Strong problem‑solving and decision‑making abilities.
• Ability to work collaboratively and independently.
• Commitment to safety, quality care, and professional ethics.

Working Conditions

• May require evening, weekend, and holiday hours.
• On‑call responsibilities required.
• Ability to respond to crisis situations in a fast‑paced environment.

Acknowledgment

This job description is not intended to be all‑inclusive. The employee may be required to perform other related duties as assigned by program leadership to meet the ongoing needs of the program.