Team Leader

WizeHire, Inc; Brownsville (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Performance-based bonus program

Consistent yet flexible schedules

Relaxed and supportive work environment

Key role in an innovative company

Job summary

Join SpinXpress as a Team Leader and help redefine the customer experience in the laundry industry. You will oversee daily operations, mentor your team, and ensure customer satisfaction while fostering a positive workplace culture. This role offers competitive pay with performance-based bonuses and flexible schedules, ideal for someone passionate about service excellence.

Qualifications

• Minimum of 2 years of leadership experience.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.

Responsibilities

• Guide teams in delivering exceptional customer experiences.
• Recruit, interview, and select team members.
• Develop strategies for team project management.

Skills

Leadership

Organizational Skills

Negotiation Skills

Customer Service Excellence

Inventory Management

Job description

Team Leader – Join the Future of Laundry at SpinXpress

SpinXpress is a fast-growing, cutting-edge laundry concept looking for a dedicatedTeam Leaderready to grow with us. Our mission is to transform the laundry industry by offering a modern, ultra-convenient experience in a clean, friendly, and safe environment.

We’re not just doing laundry differently—we’re redefining the customer experience. At SpinXpress, our people and our service stand out, and we’re proud to be changing the way communities view this essential service. As part of our team, you’ll work alongside passionate professionals who are committed to delivering excellence and driving innovation.

What You’ll Do:

As a Team Leader, you’ll guide your team in creating memorable customer experiences. You’ll ensure every guest leaves with a smile and a reason to return. More than a supervisor, you’ll act as aTeam Champion, cultivating a positive, fun, and collaborative work culture that keeps energy high and service top-notch.

What We’re Looking For:

We're seeking someone with a professional, upbeat, and motivated attitude who can draw on prior experience—preferably in retail or food service—to lead by example. You’ll manage daily operations, mentor your team, and contribute to our ongoing growth.

What We Offer:

• Base pay plus a performance-based bonus program
• Consistent yet flexible schedules
• A relaxed and supportive work environment
• A key role in an innovative, rapidly growing company
• The chance to be part of a startup that's shaking up the consumer services industry

This is your opportunity to help build something special and take your career to the next level. Be part of a movement that’s turning a routine chore into a modern, customer-first experience.

Ready to lead the change? Let’s grow together at SpinXpress.

Responsibilities

• Develop and Motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible and will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Compensation

$16 Hourly

About SpinXpress

AboutUs

Here at SpinXpress, ourMissionis to deliver a fun environment and experience while at work. Keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities –Clean, Bright, and Safe – That’s The SpinXpress Way!