Team Leader

SpinXpress Laundry; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Flexible scheduling

Supportive team culture

Job summary

SpinXpress Laundry in Houston seeks a Team Leader to energize a fast-paced, customer-focused team. You will guide daily operations, coach staff, and ensure a pristine store environment while delivering exceptional service.

The role emphasizes leadership, inventory control, and cross-functional collaboration in a growing brand. You will recruit, onboard, and schedule team members, handle cash, and drive promotional initiatives.

Qualifications

• Minimum of 2 years of leadership experience.
• Excellent communication skills.
• Confident and skilled in negotiating.
• Strong organizational skills and attention to detail.
• Knowledge and experience with inventory management.
• Willing to work holidays, weekends, evenings, and on-call when necessary.
• Proven track record of achieving and exceeding professional goals.
• Enjoys a dynamic environment where no task is above or below you.

Responsibilities

• Develop and motivate the team to deliver exceptional customer experiences.
• Create a workplace culture aligned with SpinXpress's goals and values.
• Recruit, interview, hire, and deploy team members as needed.
• Coach, mentor, and onboard new employees.
• Schedule staff to meet daily operations and customer service goals.
• Handle cash management and transactions accurately.
• Provide oversight in accordance with SpinXpress policies and tasks.
• Participate in promotional programs and ensure quality while managing costs.
• Address customer concerns promptly and maintain product presentation.
• Train employees in sales processing and upselling.

Skills

Leadership

Communication skills

Negotiation skills

Organization

Inventory management

Attention to detail

Flexibility with schedule

Goal orientation

Team motivation

Customer service

Job description

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

Team Leader – SpinXpress

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

Who We’re Looking For

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.

What You’ll Do

• Lead by example and empower your team to deliver outstanding service.


• Maintain a pristine and inviting store environment.


• Oversee daily operations, ensuring consistency and high quality.


• Foster a fun, collaborative workplace where team members thrive.

What You Bring

• Demonstrated leadership skills and a passion for customer satisfaction.


• A team-first mentality and a desire to uplift those around you.


• An eagerness to grow with a brand that is making significant advancements in the industry.

What We Offer

• Competitive hourly pay complemented by performance-based bonuses.


• Flexible and reliable scheduling options.


• A supportive, relaxed work culture that values teamwork and professional development.

Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you.

Compensation: $16 hourly

Qualifications

• Minimum of 2 years of leadership experience.


• On-the-job training.


• Excellent communication skills.


• Confidence and skillful negotiating skills.


• Strong organizational skills to give the team direction.


• Knowledge and experience with inventory management.


• A constant drive to improve the experience of our users and our internal processes: \"How can I make things better?\"


• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.


• History of achieving and consistently exceeding professional goals.


• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.


• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.


• Recruit, interview, select, hire, and employ an appropriate number of people for your team.


• Coach, mentor, and develop the team, including overseeing new employee onboarding.


• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.


• Handle cash management and transactions accurately.


• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.


• Participation in and execution of promotional programs.


• Provide a consistent quality product to the customer while keeping costs low.


• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.


• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.


• Train employees in processing sales and upselling to customers.


• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.


• Empower employees to take responsibility and expect accountability with consistent feedback.


• Develop strategies that team members can use to better reach a project’s goal.


• Assign tasks to team members and validate completion.


• Determine the completion timeline and monitor progress to keep the project on track and on schedule.


• Communicate clear instructions to team members.