Team Leader

Jamba; Lakewood (CO); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Jamba location is seeking a Team Leader to contribute to daily operations, supervising shifts, and stepping in for the General Manager or Assistant Manager as needed while upholding high standards of food quality, service, cleanliness, safety, and sanitation.

You will supervise shifts, support both front- and back-of-house teams, help control labor costs, handle guest comments and complaints, train staff, ensure cash handling is correct, and open/close the restaurant in the absence of upper

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Supervise assigned shifts and maintain guest satisfaction.
• Support both FOH and BOH teams and help manage daily labor and costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Ensure company standards, product quality, and cleanliness are maintained.
• Assist in training new hires and existing staff on procedures.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open or close the restaurant in the absence of upper management.

Skills

Team supervision

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Position Overview

The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type

Hourly

Education

High School Diploma or equivalent

This is for a position at a franchised Jamba location