Team Leader

Workstream; Crystal Lake (IL); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Insurance and 401K opportunities

Employee Meals

Job summary

Workstream in Crystal Lake, Illinois is seeking a Leader to support operations and develop team members. The role emphasizes accountability, excellent communication, and a commitment to superior customer service.

Responsibilities include daily operational activities, training new hires, and leading shifts. Preferred candidates should have strong people skills and the ability to work in a fast-paced environment.

Flexible scheduling options and a fun work environment are part of the benefits.

Qualifications

• Strong people skills with a desire to serve others.
• Prior experience as shift lead or similar role preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Participate operationally in day-to-day activities.
• Assist in training of new hires.
• Count drawers and finalize day.

Skills

Customer service orientation

Strong communication skills

Team leadership

Ability to remain calm under pressure

Job description

A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Leaders lead by example, hold themselves accountable and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Insurance and 401K opportunities
• Competitive pay
• Employee Meals

Leader Responsibilities:

• Participating operationally in day‑to‑day activities in high-volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close and lead shifts
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Take ownership and hold yourself accountable
• Lead by example and conduct yourself professionaly
• Share a Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically and with a friendly tone
• Always say "My Pleasure" when thanked
• Must have reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve others
• Strong commitment to superior customer service
• Ability to remain calm under pressure
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Work schedule

• Weekend availability
• Monday to Friday
• Day shift
• Night shift