Team Leader

Workstream; Cincinnati (OH); Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Flexible scheduling

Competitive pay

Intentional growth and development

Job summary

Workstream in Cincinnati, Ohio is hiring a Team Leader to support daily operations and develop team members. The role focuses on coaching and leading shifts with a commitment to customer service. Candidates should possess strong people skills and be able to thrive in a fast-paced environment. Prior experience in a leadership role is preferred but not required. The position offers a fun work environment with flexible scheduling and competitive pay.

Qualifications

• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Prior experience as a shift lead is preferred.

Responsibilities

• Support senior leadership in executing daily operations.
• Coach and develop team members.
• Lead shifts and act as a role model for the team.

Skills

Strong people skills

Excellent communication skills

Ability to manage Team Member behavioral and performance issues

Ability to work in a team environment

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time and Part-time

Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.