Team Leader

Workstream; Schertz (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling (and closed on Sun

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Schertz is seeking a Team Leader who embodies our core values and serves guests with urgency and warmth. This role supports daily operations and coaches teammates to uphold our standard of outstanding service.

You will lead shifts, open/close, count drawers, and train new hires, while promoting teamwork, clear communication, and a welcoming environment for guests and team members.

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation; able to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioural and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is required.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to Guests' needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Maintain excellent communication, both written and spoken.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

People skills

Customer service

Teamwork

Shift leadership

Job description

Team Leader Overview

A Team Leader is one who consistently demonstrates our core values, embraces the Chick‑fil‑A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full‑time and Part‑time

Our Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportationAbility to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is required.