Team Lead Supervisor - Billing

Carrier; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Carrier seeks a Team Lead Supervisor - Billing in North Carolina to oversee a team of Operations Specialists. Responsibilities include managing billing readiness, supporting billing corrections, and ensuring customer satisfaction. The ideal candidate will have supervisory experience and be adept in financial processes alongside proficiency in Microsoft Office, ServiceMax, Salesforce, and SAP.

Join Carrier and contribute to creating safer and smarter buildings while making a positive impact on lives and the planet.

Qualifications

• 2+ years of office management experience with direct reports.
• Strong communication skills, both written and oral.
• Previous supervisory experience.

Responsibilities

• Lead a team of Operations Specialists responsible for billing.
• Monitor Open Order status for month-end activities.
• Support Specialists in addressing billing corrections.

Skills

Leadership

Financial acumen

Customer service

Organizational skills

Communication skills

Education

High School Diploma

Bachelor's degree in business or related field

Tools

Microsoft Office Suite

ServiceMax

Salesforce

SAP

Job description

Team Lead Supervisor - Billing

Carrier, a renowned provider of heating, ventilation, air conditioning, and refrigeration systems, as well as building controls, automation, fire, and security systems, is committed to creating safer, smarter, sustainable, and high-performance buildings.

If you're seeking a role that allows you to leverage your business acumen and drive improvements, we have an excellent opportunity for you. We are looking for a dynamic and self-motivated individual who can collaborate effectively across the organization. Your goal will be to identify opportunities to enhance productivity and effectiveness while ensuring customer satisfaction.

At Carrier, we believe in making a positive impact on people's lives and the planet. By delivering modern, safer, smarter, and more sustainable services, we are revolutionizing industry trends. Join us in our mission to make a difference together.

Job Summary

• Lead a team of Operations Specialists responsible for billing readiness activities and related tasks.
• Develop and execute strategic plans for employee training and development, particularly for new hires.
• Support the Specialists in addressing billing corrections, customer disputes, and collections issues as required.
• Monitor the Open Order status for month-end activities.
• Maintain communication with field offices regarding job status and any associated issues.
• Validate job completion, ensuring customer authorization, correct cost postings, and proper closure of service orders/projects. Make necessary corrections and ensure jobs are ready for billing.
• Achieve established performance metrics.
• Contribute to the continuous improvement of the billing readiness process.

Key Responsibilities

• Demonstrate deep process expertise and continuously enhance it.
• Foster a culture of continuous improvement.
• Possess financial acumen.
• Exhibit excellent leadership and organizational skills.
• Show the ability to be both a team player and an effective team leader, making a positive impact on the organization.
• Previous supervisory experience is required.
• Strong communication skills, both written and oral, with the ability to effectively present recommendations to management.
• Capable of motivating and leading employees.
• Possess strong organizational skills and the ability to multitask in an office environment.
• Customer service experience.
• Proficiency in Microsoft Office Suite, ServiceMax, Salesforce, and SAP.

Required Qualifications

• 2+ years of office management experience with direct reports
• High School Diploma

Preferred Qualifications

• Bachelor's degree in business or a related field
• Experience in Learning and Development of Direct Reports
• Strategic planning and execution skills in office management
• Proficiency in utilizing Microsoft Office Suite