Service Operations Lead

Carrier; Utah; On-site; USD 45,000 - 65,000; Full time

Job summary

Carrier, located in Utah, is seeking a motivated individual to administer service contracts while optimizing profits and ensuring customer satisfaction. Ideal candidates will have a High School diploma or GED and preferably possess a Bachelor’s degree along with strong experience in Microsoft Office Suite, Salesforce, and SAP.

The selected person will also monitor field service opportunities and handle technician payroll issues, making this role crucial for maintaining operational excellence.

Qualifications

• A High School diploma or GED is required.
• Strong experience in Microsoft Office Suite, Salesforce, and SAP.
• 2+ years of Service Industry experience is preferred.

Responsibilities

• Administer service contracts to optimize profits and ensure customer satisfaction.
• Proactively monitor and assist with the selling of field service opportunities.
• Manage accounts receivable and assist with resolution of customer billing disputes.
• Procure parts and materials for scheduled maintenance and repairs.

Skills

Proficient in Microsoft Office Suite

Salesforce

SAP

Education

High School diploma or GED

Bachelor's degree

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

RESPONSIBILITIES

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Approve time and expense/ Handle technician payroll issues
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

REQUIRED QUALIFICATIONS

• A High School diploma or GED

PREFERRED QUALIFICATIONS

• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• 2+ years of Service Industry experience
• Bachelor's degree