Service Operations Lead

Carrier; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Carrier is seeking a Service Operations Lead in Virginia to administer service contracts, optimize profits, and ensure customer satisfaction. The role involves monitoring field service opportunities, managing job expenses, and overseeing accounts receivable.

The ideal candidate will have a High School diploma or GED, experience in Microsoft Office Suite, Salesforce, and SAP, and at least 2 years of service industry experience.

Qualifications

• Experience in the service industry (2+ years preferred).
• Proficient with Microsoft Office Suite, Salesforce, and SAP.

Responsibilities

• Administer service contracts to optimize profits and ensure customer satisfaction.
• Monitor and assist with selling field service and repair opportunities.
• Manage all time charged to jobs and approve time and expense.
• Procure parts and materials for maintenance and repairs.
• Ensure timely and accurate billing of service contract jobs.

Skills

Strong experience in Microsoft Office Suite

Salesforce

SAP

Education

Bachelor's degree

High School diploma or GED

Job description

Service Operations Lead Carrier

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

RESPONSIBILITIES

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull‑through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non‑billable)
• Approve time and expense/ Handle technician payroll issues
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

Required Qualifications

• A High School diploma or GED

Preferred Qualifications

• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• 2+ years of Service Industry experience
• Bachelor's degree