Team Lead - Production Supervisor

ITG Brands; Cayey (PR); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Holidays & vacation

Recognition programs

Wellness program

Stock plan

Job summary

ITG Brands is seeking a Team Lead to direct daily manufacturing operations, ensuring safe, compliant, and efficient production aligned with quality standards. You will provide frontline leadership, coach the team, and drive performance across safety, quality, productivity, and delivery.

The role requires 2–5 years in manufacturing with leadership experience, knowledge of ISO/OSHA/GMP, and bilingual English/Spanish communication.

Qualifications

• High School Diploma or Associate Degree required (technical or engineering background preferred).
• 2–5 years of manufacturing experience with prior leadership or shift lead experience preferred.
• Experience working in regulated environments (tobacco, NGP, pharma, or consumer goods).
• Working knowledge of ISO standards, OSHA regulations, and GMP.
• Strong leadership, communication, and decision-making skills.
• Ability to lead in a fast-paced, shift-based manufacturing environment.
• Bilingual in English and Spanish.

Responsibilities

• Lead shift-based manufacturing operations, ensuring safe and efficient daily production execution.
• Manage team performance through coaching, feedback, and accountability to drive results.
• Facilitate Daily Direction Setting (DDS) meetings and ensure alignment on priorities.
• Monitor performance metrics such as OEE, volume, and schedule attainment.
• Promote and enforce compliance with ISO standards, OSHA regulations, and GMP requirements.
• Foster a strong safety culture and actively address unsafe conditions and behaviors.
• Support hiring, onboarding, and ongoing training of team members.
• Maintain and execute a Skill Matrix to ensure team capability and flexibility.
• Escalate and support resolution of quality issues, including PQRS and consumer complaints.
• Partner with cross-functional teams to solve problems and drive improvements.
• Support continuous improvement initiatives and standardization across operations.

Skills

Leadership

Communication

Decision making

Bilingual: English/Spanish

Education

High School Diploma or Associate Degree (technical/engineering background preferred)

Job description

ITG Brands is the third-largest tobacco company in the U.S., backed by the global strength of Imperial Brands PLC. We’re a forward-thinking organization built on operational integrity, innovation, and a challenger mindset.

At ITG, we put people—both consumers and employees—at the center of everything we do. We foster an inclusive, collaborative environment where creativity and bold thinking are encouraged, and where individuals feel empowered to bring their best ideas forward.

We move quickly, think differently, and aren’t afraid to challenge the status quo. It’s how we grow, how we win, and how we build a culture where everyone can thrive.

What You’ll Do

The Role

The Team Lead is responsible for leading and coordinating daily manufacturing operations, ensuring production plans are executed safely, efficiently, and in full compliance with regulatory and quality standards. This role provides front-line leadership, drives team performance, and plays a key role in delivering results across safety, quality, productivity, and delivery.

What You’ll Lead

• Lead shift-based manufacturing operations, ensuring safe and efficient daily production execution
• Manage team performance through coaching, feedback, and accountability to drive results
• Facilitate Daily Direction Setting (DDS) meetings and ensure alignment on priorities
• Monitor performance metrics such as OEE, volume, and schedule attainment
• Promote and enforce compliance with ISO standards, OSHA regulations, and GMP requirements
• Foster a strong safety culture and actively address unsafe conditions and behaviors
• Support hiring, onboarding, and ongoing training of team members
• Maintain and execute a Skill Matrix to ensure team capability and flexibility
• Escalate and support resolution of quality issues, including PQRS and consumer complaints
• Partner with cross-functional teams (Operations, Quality, Maintenance, EHS, CI) to solve problems and drive improvements
• Support continuous improvement initiatives and standardization across operations

What You Bring

• High School Diploma or Associate Degree required (technical or engineering background preferred)
• 2–5 years of manufacturing experience, with prior leadership or shift lead experience preferred
• Experience working in regulated environments (tobacco, NGP, pharma, or consumer goods)
• Working knowledge of ISO standards, OSHA regulations, and GMP
• Strong leadership, communication, and decision-making skills
• Ability to lead in a fast-paced, shift-based manufacturing environment
• Bilingual in English and Spanish

Preferred

• Experience leading teams in tobacco manufacturing
• Lean / Continuous Improvement or 5S experience
• Strong coaching and conflict resolution skills

What We Offer

• Competitive benefits including medical, dental, vision, life, and disability coverage
• Dollar-for-dollar 401(k) match up to 3%
• Company-paid holidays and 15 days of vacation
• Employee recognition programs and educational assistance
• Wellness program, occupational clinic, and on-site cafeteria
• Stock savings plan and weekly payroll
• Summer hours and employee discount programs