Team Lead - Pharmacy Technician Trainer

Indiana University Health; Plainfield (IN); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with employer match

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness program incentives

Job summary

Indiana University Health is seeking a Pharmacy Technician Team Lead Trainer to develop and deliver training programs for the Centralized Refill Team across multiple regions. This role serves as the primary trainer and SME for onboarding, competency assessment, and quality monitoring, partnering with leadership to ensure current workflows and compliance.

The position is primarily remote with occasional travel to IU Health ISC in Plainfield, IN for trainings and meetings, and offers growth

Qualifications

• Active Pharmacy Technician license as required by state and organizational standards.
• Experience in pharmacy operations and refill workflows.
• Strong communication, organization, and presentation skills; ability to train virtually.
• Proficiency with Microsoft Office and virtual meeting platforms (Teams).
• Ability to manage multiple priorities and work independently.

Responsibilities

• Serve as the primary trainer for newly hired Centralized Refill Team employees.
• Develop and maintain onboarding and training programs.
• Create and update training materials, job aids, workflow documentation, and competency assessments.
• Conduct virtual training sessions for technicians, pharmacists and other refill team members.
• Coordinate ongoing education and refresher training programs.
• Partner with leadership and subject matter experts to ensure training content reflects current workflows, policies, and protocols.

Skills

Communication

Organization

Presentation

Virtual training

MS Office

Teams

Independent work

Education

Active Pharmacy Technician license

Tools

Microsoft Office

Teams

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description

The Pharmacy Technician Team Lead Trainer is responsible for supporting the development, implementation, and ongoing maintenance of training and quality programs for the Centralized Refill Team. This role serves as the primary technician trainer and subject matter expert for onboarding, competency assessment, workflow education, and quality monitoring initiatives. The Team Lead partners with leadership to ensure consistent training practices, promote operational excellence, and support the continued growth of the Centralized Refill Team. This position conducts virtual training for team members across multiple regions and may require occasional travel to the IU Health Integrated Service Center (ISC) in Plainfield, Indiana, for training, meetings, and special projects.

Key Responsibilities

• Serve as the primary trainer for newly hired Centralized Refill Team employees.
• Develop, maintain, and continuously improve onboarding and training programs.
• Create and update training materials, job aids, workflow documentation, and competency assessments.
• Conduct virtual training sessions for technicians, pharmacists and other refill team members.
• Coordinate and facilitate ongoing education and refresher training programs.
• Partner with leadership and subject matter experts to ensure training content reflects current workflows, policies, and protocols.

Quality & Auditing

• Perform routine quality audits for all Centralized Refill Team employees.
• Monitor adherence to refill protocols, workflows, and quality standards.
• Identify opportunities for improvement and provide coaching and education based on audit findings.
• Track audit results and quality metrics to identify trends and training needs.
• Collaborate with leadership on performance improvement initiatives and quality projects.

Operational Leadership

• Serve as a resource and mentor for team members.
• Assist with workflow implementation, process improvement initiatives, and change management efforts.
• Support the development of standardized training and competency programs across specialties.
• Participate in projects related to centralized refill operations, protocol implementation, and team expansion.
• Assist leadership with special assignments and operational initiatives as needed.

Required Qualifications

• Active Pharmacy Technician license as required by state and organizational standards.
• Demonstrated experience in pharmacy operations and refill workflows.
• Strong communication, organization, and presentation skills.
• Ability to effectively train and coach employees in a virtual environment.
• Proficiency with Microsoft Office applications and virtual meeting platforms (Teams).
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Prior experience training or mentoring staff.
• Experience conducting quality audits or performance reviews.
• Experience developing training materials, workflows, or standard operating procedures.
• Knowledge of ambulatory pharmacy or centralized refill operations.
• Leadership or team lead experience preferred.

Working Conditions

• Primarily remote/virtual work environment.
• Frequent virtual training and collaboration with employees across multiple locations.
• Occasional travel to the Integrated Service Center (ISC) in Plainfield, Indiana, and other locations as needed.
• May periodically require adjusted work hours to accommodate onboarding schedules and training needs.

Why This Position Is Needed

This role provides dedicated oversight for:

• New employee onboarding
• Ongoing staff development
• Quality auditing and compliance monitoring
• Standardized training across the centralized refill program
• Development of future training infrastructure as the centralized refill model continues to expand

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.