Refill Pharmacy Technician II

IU Health; Plainfield (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) retirement savings with match

Tuition reimbursement

Student loan forgiveness program

Employee Assistance Program

Wellness program with biweekly rewards

Job summary

IU Health is seeking a Refill Pharmacy Technician II to support providers and patients by managing prescription refill requests in a collaborative healthcare environment.

You will work closely with clinical staff to ensure accurate processing, compliance with Indiana regulations, and top-tier patient safety. The role offers a stable schedule and opportunities to grow within the pharmacy team.

Qualifications

• Must hold a High School Diploma or GED.
• Active Indiana Pharmacy Technician License is required.
• Active Pharmacy National Certification is required.
• Minimum of 1–2 years of pharmacy technician experience; hospital experience is a plus.

Responsibilities

• Collaborate with providers and clinical staff to review, process, and manage prescription refill requests from patients and external pharmacies.
• Analyze refill requests for accuracy, completeness, and appropriateness prior to pharmacist review.
• Enter and maintain prescription and refill information accurately in the pharmacy system.
• Communicate professionally with patients, providers, and pharmacies to clarify refill requests and resolve issues in a timely manner.
• Ensure all refill activities comply with state regulations, organizational policies, and patient safety standards.
• Prioritize workload effectively to meet volume demands while maintaining accuracy.
• Support pharmacists and other pharmacy team members in daily operations as needed.
• Maintain confidentiality and HIPAA standards in all communications and documentation.

Skills

Attention to detail

Pharmacy terminology

Communication skills

Time management

Teamwork

Patient safety

Education

High School Diploma or GED

Indiana Pharmacy Technician License

National Pharmacy Certification

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description:

The Refill Pharmacy Technician II plays a critical role in supporting providers and patients by managing prescription refill requests. This unique position works closely with providers, clinical staff, and pharmacies to ensure refill requests are processed accurately, efficiently, and in compliance with Indiana pharmacy regulations. Technicians in the refill department work at the top of their license and are entrusted with responsibilities that maximize their technical knowledge, analytical skills, and attention to detail. This is an excellent opportunity for experienced pharmacy technicians seeking to expand their skills and grow within a collaborative healthcare team.

Key Responsibilities

• Collaborate directly with providers and clinical staff to review, process, and manage prescription refill requests from patients and external pharmacies
• Analyze refill requests for accuracy, completeness, and appropriateness prior to pharmacist review
• Enter and maintain prescription and refill information accurately in the pharmacy system
• Communicate professionally with patients, providers, and pharmacies to clarify refill requests and resolve issues in a timely manner
• Ensure all refill activities comply with state regulations, organizational policies, and patient safety standards
• Prioritize workload effectively to meet volume demands while maintaining a high level of accuracy
• Support pharmacists and other pharmacy team members in daily operations as needed
• Maintain confidentiality and uphold HIPAA standards in all communications and documentation

Knowledge, Skills, and Abilities

• Strong attention to detail with the ability to review and analyze medication refill requests
• Solid understanding of common drug names, dosages, and pharmacy terminology
• Effective written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to work independently while also contributing to a team environment
• Demonstrated commitment to accuracy, quality, and patient safety

Qualifications

• High School Diploma or GED required
• Active Indiana Pharmacy Technician License required
• Active Pharmacy National Certification required
• Minimum of one (2) year of pharmacy technician experience (retail experience preferred; hospital experience considered)
• Ability to work under pharmacist supervision and follow established procedures

Work Environment & Schedule

Office-based setting within a provider-supported refill department

• Set schedule with no nights, weekends, or holidays
• After an initial training period, partial remote work opportunities may be available based on performance, accuracy, and departmental metrics

Why Join This Team?

• Work at the top of your pharmacy technician license in Indiana
• Enjoy a stable, predictable schedule with work-life balance
• Be part of a growing department with a supportive team environment
• Opportunity for professional growth and skill development within the pharmacy field