Team Lead-Patient Access Services

SouthCoast Health; Wareham (MA); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Earned Time Off

Employee Wellbeing Program

Professional growth opportunities

Job summary

Southcoast Health in Wareham, MA is seeking a Team Lead - Patient Access Services to supervise registration and related processes, ensure quality patient experience, and coordinate 24/7 coverage with on-call rotation.

The role requires an associate degree or equivalent, plus leadership experience (3–5 years) and Epic registration/billing proficiency. Vaccination against flu and COVID-19 is required or an approved exemption.

Qualifications

• Associates degree or equivalent required; Bachelor's preferred.
• Medical Terminology, Lean Training, CHAA/CHAR certification preferred.
• 3-5 years experience in leadership role.
• Minimum one year of team lead or coaching experience (hiring, corrective action, supervision).
• Proficiency with Microsoft Office, EHRs and web portals.
• Epic registration, scheduling and billing experience required.
• Vaccination against influenza and COVID-19 or exemption in writing.

Responsibilities

• Lead and supervise assigned staff in a facility setting.
• Ensure quality patient experience from arrival to registration.
• Maintain 24/7 coverage for registration and related processes.
• Oversee expired patient processes and safeguarding patient valuables.
• Educate staff and ensure adherence to department metrics.

Skills

Leadership

Communication

Coaching

Team supervision

Customer service

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Epic registration

Scheduling systems

Microsoft Office

Electronic Health Record

Job description

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Team Lead - Patient Access Services

Hours: 40hrs

Shift: Day shift 8:00am - 4:30pm flexible to oversee 24/7 department with on call rotation (weeknights, weekends and holiday)

Location: Tobey Hospital - Wareham, MA

A Career At Southcoast Health Offers You

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Manager, Patient Access Revenue Cycle or designee. Serve as the super-user and lead in a facility setting. Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel. Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process. Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility. Monitor and maintain quality data to hold staff accountable to department metrics and standards. Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections. Act as the resource and provide education to staff. Maintains productivity of staff and ensures registration functions of the system are maintained as a supplement to emergency room arrival & registration. Oversee the expired patient process. Manage Safe keeping of patient valuables.

Qualifications

• An Associates Degree in related field or equivalent experience is required, Bachelors degree preferred.
• Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
• 3-5 years experience in related leadership role.
• Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
• Proficiency with technology, including computers, software Demonstrated excellent communication and organization skills, leadership experience preferred.
• Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
• Proficiency with Epic registration, scheduling and billing required.
• Medical Terminology certification is preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $26.24 - USD $44.11 /Hr.

Rotation Schedule Requirement

every other