Team Lead Patient Access Scheduling

IHA; Waterbury (CT); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance starting day 1

Great benefits

Job summary

Saint Mary’s Hospital in Waterbury, CT is seeking a Day Shift Team Leader to supervise Patient Access Representatives in Central Scheduling. You will guide daily activities, assign workflow, and work with the manager to meet department goals while maintaining harmony within the Admissions Department and related teams.

Responsibilities include monitoring productivity, scheduling and registering patients, handling inbound/outbound calls, training new hires, and ensuring accurate data entry for

Qualifications

• Minimum High School diploma or equivalent.
• Knowledge of medical terminology.
• Medical Office, hospital or physicians billing experience.
• Three to five (3-5) years admitting/registration experience required.

Responsibilities

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

Skills

Medical terminology

Patient Access

Education

High School diploma or equivalent

Job description

Position Purpose

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure that the department goals and achieved efficiently and effectively. Works with manager to coordinate and direct the activities on a daily basis. Team Leaders are responsible for maintaining harmony and team spirit within the team, the Admissions Department, and all other departments.

Employment Type

Full time

Shift

Day Shift

Description

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure that the department goals and achieved efficiently and effectively. Works with manager to coordinate and direct the activities on a daily basis. Team Leaders are responsible for maintaining harmony and team spirit within the team, the Admissions Department, and all other departments.

What You Will Do

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

Minimum Qualifications

• Minimum High School diploma or equivalent
• Knowledge of medical terminology
• Medical Office, hospital or physicians billing experience
• Three to five (3-5) years admitting/registration experience required

Position Highlights And Benefits

• 40hrs full time day shift primarily Mon-Fri with some Saturday half-day rotation
• Great benefits and Health Insurance Coverage starting day 1

Ministry/Facility Information

Saint Mary’s Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients in Waterbury, CT and our surrounding communities since 1909. From the moment you step inside, you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.