Team Lead Patient Access Scheduling

Trinity Health Of New England; Waterbury (CT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Great benefits

Job summary

Saint Marys Hospital in Waterbury, CT seeks a Team Leader for the dayshift Patient Access Representatives in Central Scheduling. You will guide the team, coordinate daily activities and work with the manager to ensure department goals are met efficiently.

Responsibilities include monitoring productivity, scheduling, onboarding new hires, and interviewing patients to collect demographic and financial information for admissions and SMS data entry. Strong medical terminology knowledge is essential.

Qualifications

• Minimum High School diploma or equivalent.
• Knowledge of medical terminology.
• Medical Office, hospital or physicians billing experience.
• Three to five (3-5) years admitting/registration experience required.

Responsibilities

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach.
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

Skills

Medical terminology

Education

High School diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift Description:

Position Purpose

Responsible as Team Leader over dayshift Patient Access Representatives in Central Scheduling. Coordinates daily activities providing guidance and direction to the team to ensure that the department goals and achieved efficiently and effectively. Works with manager to coordinate and direct the activities on a daily basis. Team Leaders are responsible for maintaining harmony and team spirit within the team, the Admissions Department, and all other departments.

What you will do

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

Minimum Qualifications

• Minimum High School diploma or equivalent
• Knowledge of medical terminology
• Medical Office, hospital or physicians billing experience
• Three to five (3-5) years admitting/registration experience required

Position Highlights and Benefits

• 40hrs full time day shift primarily Mon-Fri with some Saturday half-day rotation
• Great benefits and Health Insurance Coverage starting day 1

Ministry/Facility Information

Saint Mary's Hospital is a Catholic, not-for-profit, community teaching hospital that has been serving patients inWaterbury, CTand our surrounding communities since 1909. From the moment you step inside,you'll notice what makes us different: the warmth and attentiveness of our physicians and nurses, the cleanliness of our facilities, and the way we make patients and their families feel that they are truly being cared for - like a member of our family.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.