Patient Access Scheduling Lead — Day Shift & Training

Trinity Health Of New England; Waterbury (CT); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Great benefits

Job summary

Saint Marys Hospital in Waterbury, CT seeks a Team Leader for the dayshift Patient Access Representatives in Central Scheduling. You will guide the team, coordinate daily activities and work with the manager to ensure department goals are met efficiently.

Responsibilities include monitoring productivity, scheduling, onboarding new hires, and interviewing patients to collect demographic and financial information for admissions and SMS data entry. Strong medical terminology knowledge is essential.

Qualifications

• Minimum High School diploma or equivalent.
• Knowledge of medical terminology.
• Medical Office, hospital or physicians billing experience.
• Three to five (3-5) years admitting/registration experience required.

Responsibilities

• Monitoring productivity and performance of Access Center Representatives for appointments, prior authorizations and outreach.
• Schedule and register patient prior to appointments
• Inbound and outbound calls to schedule patient appointments
• Responsible for daily assignments/workflow
• Responsible for assisting with training/onboarding of new hires
• Interview all patients to obtain demographic and financial information, inputs data into SMS system. Oversees completion of all Inpatient/Observation admissions for all ED patients as well as urgent and booked patients
• Coordinate the daily team activities to ensure appropriate utilization of staff

Skills

Medical terminology

Education

High School diploma or equivalent

Job description

Saint Marys Hospital in Waterbury, CT seeks a Team Leader for the dayshift Patient Access Representatives in Central Scheduling. You will guide the team, coordinate daily activities and work with the manager to ensure department goals are met efficiently.

Responsibilities include monitoring productivity, scheduling, onboarding new hires, and interviewing patients to collect demographic and financial information for admissions and SMS data entry. Strong medical terminology knowledge is essential.