Team Lead – Office Moves, IMAC, and Building Relocations

Merge IT; New York (NY); On-site; USD 51,143 - 72,840; Full time

Benefits offered by this job

Health benefits

Competitive pay rate

Opportunities for advancement

Job summary

A leading IT services firm in New York City is seeking a Team Lead for Office Moves, IMAC, and Building Relocations. This role requires 7-10 years of experience in IT leadership, managing a team of 10-20 individuals. The successful candidate will work onsite and ensure project delivery meets service expectations, all while maintaining high customer satisfaction. Night shifts will be necessary, and candidates with prior office relocation experience in NYC will be preferred. A competitive pay rate and opportunities for contract extensions are offered.

Qualifications

• 7-10+ years of experience in IT leadership roles.
• Managing 10-20 direct reports in IT.
• Prior experience with IMAC and office relocations.

Responsibilities

• Manage the performance of direct reports across multiple locations.
• Ensure service delivery meets expectations and drive customer satisfaction.
• Hold regular meetings to discuss team metrics and projects.

Skills

IT leadership experience

Team management

Customer satisfaction focus

Night shift adaptability

Job description

Team Lead – Office Moves, IMAC, and Building Relocations

Our enterprise-level client is seeking to add a Team Lead – Office Moves, IMAC, and Building Relocations to the team in New York City. Please see below for full details-

Job Notes:

• 6‑month contract / extensions possible and perm conversion are possible, but not guaranteed
• Onsite 5 days per week in New York City -- Vesey Street, 10281
• Drug & Background required.
• Schedule: 1pm‑Midnight, M‑F + weekends for scheduled off‑hours moves.

Pay Rate = $45 w2 per hour plus benefits

Responsibilities:

• Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
• Monitor overall performance of services and following up if service delivery is not meeting expectations.
• Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
• Hire, train, lead, motivate, develop and manage the performance of direct reports.
• Develop continual service improvement plans to ensure that service adequately support business needs now and in the future.

Documentation/internal forecasting activities:

• Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
• Responsible for the workflow and resources of the team to meet contractual obligations.
• Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.
• Act as a point of contact for the team in connection with any work‑related concerns issues.
• Manage sickness/absence, holidays and training levels in accordance with processes and procedures.
• Develop and agree personal development plans for all direct reports.Hold regular 1:1s with team members and lead/document weekly team meetings.
• Complete the yearly performance reviews for direct reports.
• Maintain and improve customer satisfaction levels.

Requirements:

• 7-10+ years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations.
• Experience managing and leading 10-20 direct reports preferred.
• Prior projects serving major office buildings in NYC strongly preferred.
• A ‘night owl’ comfortable working nights and weekends regularly.
• Internal reporting, documentation, and forecasting experience preferred.

Why Work with Merge IT?

We don’t just connect people with jobs, we connect top IT talent with game‑changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Let’s Stay Connected

Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.

Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Your next opportunity starts here. Let’s make it happen.