Team Lead- Manufacturing (HOK)

FreshDirect; New York (NY); On-site; USD 31,684 - 46,838; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company-sponsored programs

Generous paid time off

20% employee discount on FreshDirect"s

Access to FD Market, onsite employee-g

Shuttle service between Bronx HQ and/

Learning and development opportunities

Employee recognition programs

Job summary

FreshDirect is seeking a Team Lead to support daily production operations on the Bronx-based production floor, ensuring productivity, accuracy, and adherence to Quality, Food Safety, and Safety standards. This frontline leader will coach, direct, and support hourly team members while meeting operational goals and customer commitments.

The role emphasizes coaching, staffing, and continuous improvement, with opportunities to develop leadership skills within a fast-paced Grocer environment.

Qualifications

• Demonstrated leadership skills and ability to lead teams with respect, accountability, and professionalism.
• Strong verbal and written communication in English; bilingual skills preferred.
• Ability to work independently with minimal supervision.
• Ability to hold team members accountable for attendance, productivity, quality, and performance standards.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Familiarity with warehouse, production, or inventory management systems.
• Ability to navigate operational systems and dashboards to manage workflow and performance.
• Strong problem-solving, organizational, and decision-making skills.
• Commitment to FreshDirect's values, mission, and culture.

Responsibilities

• Lead and support daily production operations to ensure productivity, accuracy, and quality standards.
• Promote and enforce compliance with Food Safety, Sanitation (GMPs), Employee Health & Safety, and company policies.
• Ensure work areas remain safe, clean, organized, and audit-ready.
• Monitor order fulfillment, processing, and production activities to maintain operational excellence.
• Collaborate with Supervisors and Managers to resolve production and workflow challenges.
• Provide coaching, training, and ongoing development to hourly team members.
• Address routine team member concerns, conflicts, and performance issues, escalating matters when appropriate.
• Manage attendance and staffing needs, reallocating resources to maintain operational continuity.
• Execute operating plans and departmental priorities established by leadership.
• Troubleshoot operational issues and elevate significant concerns as needed.
• Support company initiatives, projects, and continuous improvement efforts.
• Follow up on action items and ensure food safety and employee safety remain top priorities.
• Train team members on processes, procedures, and best practices.
• Perform production duties alongside team members as required.

Skills

Leadership

Communication

Bilingual

Independence

Accountability

MS Office

Warehouse systems

Dashboard tools

Problem solving

Organizational skills

Tools

Excel

PowerPoint

Outlook

Word

Job description

Brief Description

About Us

FreshDirect is a leading online grocer committed to delivering the highest quality, freshest food directly to customers. Founded in 2002, FreshDirect partners with growers, producers, and local food innovators to provide exceptional food experiences and convenient solutions that make everyday life better. Headquartered in the Bronx, NY, FreshDirect serves the greater New York tri-state area and is proud to be part of the Ahold Delhaize family of companies.

The Role

The Team Lead is responsible for supporting department leadership in the day-to-day operation of the production floor, ensuring efficiency, productivity, and compliance with FreshDirect standards for Quality, Food Safety, and Employee Health & Safety. This role serves as a frontline leader, providing coaching, direction, and support to team members while ensuring operational goals and customer commitments are consistently achieved.

What You'll Do

• Lead and support daily production operations to ensure productivity, accuracy, and quality standards are met.
• Promote and enforce compliance with Food Safety, Sanitation (GMPs), Employee Health & Safety, and company policies.
• Ensure work areas remain safe, clean, organized, and audit-ready.
• Monitor order fulfillment, processing, and production activities to maintain operational excellence.
• Collaborate with Supervisors and Managers to resolve production and workflow challenges.
• Provide coaching, training, and ongoing development to hourly team members.
• Address routine team member concerns, conflicts, and performance issues, escalating matters when appropriate.
• Manage attendance and staffing needs, reallocating resources to maintain operational continuity.
• Execute operating plans and departmental priorities established by leadership.
• Troubleshoot operational issues and elevate significant concerns as needed.
• Support company initiatives, projects, and continuous improvement efforts.
• Follow up on action items and ensure food safety and employee safety remain top priorities.
• Train team members on processes, procedures, and best practices.
• Perform production duties alongside team members as required.

What You'll Bring

• Current full-time FreshDirect employee; six months of service preferred.
• Demonstrated leadership skills and the ability to lead teams with respect, accountability, and professionalism.
• Strong verbal and written communication skills in English; bilingual skills preferred.
• Ability to work independently with minimal supervision.
• Ability to hold team members accountable for attendance, productivity, quality, and performance standards.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Familiarity with warehouse, production, or inventory management systems preferred.
• Ability to navigate operational systems and dashboards to manage workflow and performance.
• Strong problem-solving, organizational, and decision-making skills.
• Commitment to FreshDirect's values, mission, and culture.

Internal Eligibility Requirements

• No written warnings within the last 12 months prior to application.
• No suspensions within the last 12 months prior to application.
• If PITO certified, no incidents or corrective actions within the last 12 months prior to application.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand and walk for extended periods, including shifts lasting 6 to 10+ hours.
• Frequent bending, twisting, squatting, reaching, pushing, pulling, and repetitive hand movements.
• Ability to work in refrigerated and freezer environments, including temperatures below -10°F and between 32°F and 40°F.
• Exposure to FDA-approved cleaning chemicals.
• Ability to work in cold and wet environments.
• Ability to safely operate equipment such as electric pallet jacks, box cutters, and other warehouse machinery.
• Ability to work a flexible schedule, including nights, weekends, and holidays as business needs require.

Values

• Customer First
• Safety Always
• Quality Without Compromise
• Accountability and Ownership
• Teamwork and Respect

What You'll Love

• Working in a fast-paced, collaborative environment.
• Opportunities to develop leadership skills and advance your career.
• Exposure to operational excellence and continuous improvement initiatives.
• Being part of a team that helps deliver the freshest food to customers every day.

Salary

Note: The pay rate for the role is an increase of $2.00/hr on your current base hourly pay.

Total Rewards & Benefits

• Medical, dental, and vision benefits
• 401(k) with company-sponsored programs
• Generous paid time off
• Learning and development opportunities
• 20% employee discount on FreshDirect orders
• Access to FD Market, our onsite employee grocery store
• Complimentary FreshDirect shuttle service between Bronx headquarters and public transportation
• Employee recognition programs, appreciation events, and team celebrations

Our Culture

FreshDirect thrives on teamwork, innovation, and a shared commitment to excellence. We invest in our people through training, career development, recognition programs, and opportunities to make a meaningful impact. Our employees are the driving force behind our success, and we are committed to fostering a workplace where everyone can grow and succeed.

Equal Opportunity

FreshDirect is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

The statements above are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Responsibilities and requirements may change based on business needs.