Team Lead, Loss Mitigation

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO after 30 days

Parental and maternity leave benefits

Adoption reimbursement

401k with employer match

Mortgage discount

Fitness center membership

Job summary

UWM is seeking a Loss Mitigation Leader to manage the loss mitigation team on-site at our Pontiac, MI campus. You will drive strategy, policy, and performance across modifications, forbearance, and related options while ensuring regulatory compliance and exceptional customer outcomes.

The role requires 5+ years in mortgage loan servicing with at least 3 years in leadership, plus strong analytics and cross-functional collaboration skills. Join a team focused on excellence and continuous learning.

Qualifications

• Bachelor's degree preferred with 5+ years in mortgage loan servicing.
• Minimum 3 years in a leadership role managing loss mitigation or similar portfolios.
• Strong knowledge of RESPA, TILA, FDCPA and related laws.

Responsibilities

• Lead the Loss Mitigation team, ensuring high performance and regulatory compliance.
• Develop and implement loss mitigation strategies for modifications, forbearance and other options.
• Oversee policies to ensure compliance with federal, state, and local laws.
• Collaborate with legal, compliance, risk management, and customer service teams.
• Monitor KPIs and report on performance; identify improvement areas.
• Drive continuous improvement to enhance efficiency and portfolio results.
• Serve as main escalation contact for loss mitigation issues.
• Stay current with industry trends and regulatory changes.
• Foster a culture of excellence, teamwork and learning.

Skills

Leadership

Regulatory compliance

Mortgage servicing knowledge

Data analysis

Communication

Stakeholder collaboration

Problem solving

Education

Bachelor's degree

Tools

Mortgage servicing software

Job description

The Loss Mitigation Leader will oversee all aspects of the loss mitigation team. This role requires a strategic leader with extensive industry knowledge and a proven track record in managing loss mitigation strategies and operations. The ideal candidate will have strong leadership skills, a customer-centric approach, and the ability to drive operational efficiency and compliance.

This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

WHAT YOU WILL BE DOING

• Lead the Loss Mitigation team, ensuring high performance and adherence to UWM and regulatory standards.
• Develop and implement strategies to effectively manage loss mitigation processes, including loan modifications, forbearance agreements, short sales, deeds in lieu of foreclosure, and other loss mitigation options.
• Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations.
• Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless loss mitigation operations.
• Monitor and analyze key performance indicators, reporting on the performance of loss mitigation activities and identifying areas for improvement.
• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
• Serve as the primary point of contact for escalated issues related to loss mitigation, providing expert guidance and resolution.
• Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
• Foster a culture of excellence, teamwork, and continuous learning within the Loss Mitigation team.

WHAT WE NEED FROM YOU

• Bachelor Degree preferred with a minimum of 5 years of experience in mortgage loan servicing, with at least 3 years in a leadership role managing loss mitigation or similar portfolios.
• In-depth knowledge of mortgage loan servicing regulations, including RESPA, TILA, FDCPA, and other relevant federal, state, and local laws.
• Proven track record in managing and servicing loss mitigation processes, including loan modifications, forbearance agreements, and other loss mitigation options.
• Strong analytical skills and the ability to interpret and act upon complex data and metrics.
• Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
• Proficiency in mortgage servicing software and technology platforms.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hoursPaid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Great Lakes Coffee Roasting Company
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.