Customer Service Coordinator

United Wholesale Mortgage; Pontiac (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision benefits

Paid time off

Weekly paychecks

Free 24/7 gym

Complimentary fruit and drinks

Job summary

United Wholesale Mortgage in Pontiac, MI, is looking for an entry-level Operations Specialist. Join a supportive team-focused environment where you can organize, validate data, and contribute to loan processes.

This role requires a high school diploma and offers clear advancement pathways, comprehensive health benefits, and a community-oriented workplace. Enjoy perks like paid time off and a free gym while developing your career within the mortgage industry.

Qualifications

• Comfortable using computers for information lookup and communication.
• Ability to communicate clearly and professionally.
• Positive attitude and willingness to learn.

Responsibilities

• Entering and validating data.
• Labeling and organizing loan documents.
• Handling inbound and outbound calls.

Skills

Organizational skills

Communication

Computer proficiency

Education

High school diploma or equivalent

Job description

LOCATION: On-site in Pontiac, MI

SCHEDULE: Full-time, Monday–Friday, 8-hour shift

Are you someone who loves to organize and increase efficiency? Would you enjoy working in a collaborative environment where you can grow and build your career? If so, we’d love to connect with you. UWM is seeking positive, detail-oriented individuals to join our team as Operations Specialists. This is an entry-level opportunity designed for individuals who are eager to learn, develop new skills, and contribute to a supportive, team-focused environment.

WHAT’S IN IT FOR YOU

• Clear pathways for advancement within our Operations teams and across the organization
• Opportunities for career growth and development with free training, job shadowing, internal transfer pathways and mentorship programs
• Strong, collaborative, friendly and social environment where you can find your fit

What You Will Be Doing

• Entering and validating data
• Labeling and organizing loan documents
• Ordering and verifying income documentation
• Monitoring requirements for a loan to be approved
• Reviewing state and federal compliance information
• Handling inbound and outbound calls

Qualifications

• High school diploma or equivalent
• Comfortable using computers to look up information, read and write emails and use basic office software
• Ability to communicate clearly and professionally, including over the phone
• Process-oriented with strong organizational skills
• Positive attitude with a willingness to learn
• Experience working in a professional office, retail, customer service or similar setting

THE PLACE & THE PERKS

• Paid time off (PTO)
• Promotion and growth opportunities offered
• Comprehensive health, dental and vision benefits offered
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is “at-will.” UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.