Team Lead, Collections

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k with employer match

Paid time off after 30 days

Parental leave benefits

Healthcare benefits

Mortgage discounts

On-site fitness center

Job summary

United Shore Financial Services LLC seeks a Collections Leader to oversee the Collections and SPOC Teams at our Pontiac, MI headquarters. The role demands strategic leadership, a customer-focused approach, and a drive for operational efficiency and compliance.

Key responsibilities include delinquency management, recovery efforts, and policy development to meet regulatory standards. This position requires 100% on-site attendance and collaboration across legal, risk, and customer service functions.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• 5+ years in mortgage servicing with at least 3 years in a leadership role.
• NMLS licensing is strongly preferred.
• Strong knowledge of FDCPA and applicable laws.

Responsibilities

• Lead and manage the Collections and SPOC Teams to high performance.
• Develop strategies to optimize collections, delinquency management, and recovery.
• Ensure compliance with federal, state, and local regulations.
• Collaborate with legal, compliance, risk, and customer service teams.
• Monitor KPIs and drive continuous improvement.
• Serve as primary escalation point for collections issues.
• Stay current on mortgage servicing industry trends and regulations.
• Foster a culture of excellence and teamwork within the team.

Skills

Leadership

Mortgage servicing

FDCPA knowledge

Regulatory compliance

Data analysis

Stakeholder management

Education

Bachelor’s degree in Business/Finance or related field

Job description

The Collections Leader will oversee all aspects of the Collections and Single Point of Contact (SPOC) Teams. This role requires a strategic leader with comprehensive industry knowledge and a proven track record in managing collections and SPOC operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and the ability to drive operational efficiency and compliance.

This position requires 100% on-site attendance at our headquarters in Pontiac, MI.

WHAT YOU WILL BE DOING

• Lead and manage the Collections and SPOC Teams, ensuring high performance and adherence to company and regulatory standards.
• Develop and implement strategies to effectively manage and optimize collections processes, including delinquency management, repayment plans, and recovery efforts.
• Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations, including FDCPA and other relevant laws.
• Collaborate with cross-functional teams, including legal, compliance, risk management, and customer service, to ensure seamless collections operations.
• Monitor and analyze key performance indicators, reporting on the performance of collections activities and identifying areas for improvement.
• Drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and overall portfolio performance.
• Serve as the primary point of contact for escalated issues related to collections, providing expert guidance and resolution.
• Stay abreast of industry trends, regulatory changes, and best practices to ensure the company remains at the forefront of the mortgage servicing industry.
• Foster a culture of excellence, teamwork, and continuous learning within the Collections team.

WHAT WE NEED FROM YOU

• Bachelor’s degree in Business Administration, Finance, or a related field is preferred. 5 or more years of experience in mortgage servicing, with at least 3 years in a leadership role managing collections or similar portfolios.
• NMLS licensing is strongly preferred.
• In-depth knowledge of mortgage servicing regulations, including FDCPA and other relevant federal, state, and local laws.
• Proven track record in managing and optimizing collections processes, including delinquency management and recovery efforts.
• Strong analytical skills and the ability to interpret and act upon complex data and metrics.
• Excellent leadership and team management skills, with a demonstrated ability to inspire and develop high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Strong problem-solving skills and the ability to navigate challenging and ambiguous situations.
• Proficiency in mortgage servicing software and technology platforms.

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.