SVP, Servicing

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

PTO after 30 days

Parental and maternity leave after 12+

Adoption reimbursement

Paid volunteer hours

401k with employer match

Mortgage discount

State-of-the-art fitness center

In-house Starbucks and Dunkin

Job summary

United Wholesale Mortgage, the leading wholesale mortgage lender, seeks a strategic Senior Vice President of Servicing to scale operations with a focus on performance, compliance, technology and people leadership. This on-site role in Pontiac requires guiding large teams and driving excellence across all servicing functions.

The candidate will direct payment processing, escrow, customer care, default, loss mitigation and investor reporting, while collaborating with Compliance and Risk.

Qualifications

• Minimum 7 years of progressive mortgage servicing experience with senior-level leadership.
• Minimum 3 years in payment processing, investor reporting and non-performing servicing.
• Deep knowledge of mortgage servicing operations, default management, regulatory compliance and investor guidelines.
• Proven experience leading high-volume servicing teams (1,000+ team members preferred).
• Ability to scale operations in a high-growth environment.
• Strong financial acumen with experience managing large budgets.

Responsibilities

• Provide executive leadership and strategic direction across all Servicing functions (payments, escrow, customer care, default, loss mitigation, investor reporting and compliance).
• Develop and execute long-term servicing strategies aligned with goals and growth projections.
• Lead large cross-functional teams with focus on performance management and leadership development.
• Drive operational excellence through data-driven decision-making, KPIs, automation and continuous improvement.
• Partner with Compliance, Legal and Risk to ensure adherence to federal, state and investor guidelines.
• Oversee servicing portfolio performance, delinquency management, call center metrics and QA standards.
• Collaborate with Technology to enhance servicing systems, workflows and digital borrower experiences.

Skills

Mortgage servicing leadership

Senior leadership

Regulatory compliance

Data-driven decision making

Job description

At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best‑in‑class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership. This role requires 100% onsite attendance in our Pontiac office.

WHAT YOU WILL BE DOING

• Provide executive leadership and strategic direction across all Servicing functions, including payment processing, escrow, customer care, default, loss mitigation, investor reporting and compliance
• Develop and execute long‑term servicing strategies aligned with enterprise goals and growth projections
• Lead large, cross‑functional teams with a focus on performance management, coaching and leadership development
• Drive operational excellence through data‑driven decision‑making, KPIs, automation and continuous improvement initiatives
• Partner with Compliance, Legal and Risk teams to ensure adherence to federal, state and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)
• Oversee servicing portfolio performance, delinquency management, call center metrics and quality assurance standards
• Collaborate with Technology and Innovation teams to enhance servicing systems, workflows and digital borrower experiences
• Manage budget, forecasting and expense controls across servicing operations
• Serve as a key representative of UWM with investors, regulators and executive stakeholders
• Foster a culture aligned with UWM’s “Be You Here” philosophy and high‑performance expectations

WHAT WE NEED FROM YOU

• Minimum 7 years of progressive mortgage servicing experience, including senior‑level leadership
• Minimum 3 years experience in each of the following: payment processing, investor reporting and all aspects of non‑performing servicing (claims, bankruptcy, foreclosure, collections, loss mitigation)
• Deep knowledge of mortgage servicing operations, default management, regulatory compliance and investor guidelines
• Proven experience leading high‑volume servicing teams (1,000+ team members preferred)
• Demonstrated ability to scale operations in a high‑growth environment
• Strong financial acumen with experience managing large operational budgets
• Experience implementing or optimizing servicing platforms and automation tools

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award‑winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state‑of‑the‑art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full‑size basketball court
• Wellness area, including an in‑house primary‑care physician’s office, full‑time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab‑and‑go snacks
• In‑house Starbucks and Dunkin
• Indoor/outdoor café with Wi‑Fi

DISCLAIMER

DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job‑related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.