Team Lead - Logistics Operations

Tata Consultancy Services; Greenville (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Tata Consultancy Services is seeking a Team Lead - Logistics Operations (Local). The role oversees end-to-end logistics across the North America region, leading a team of 20+ professionals and serving as a key client-facing leader.

The position emphasizes managing workforce planning, cross-training, resource allocation, and ensuring KPIs and SLAs are met, with monthly operating reviews and improvement plans. Strong carrier relationships and transformation initiatives are valued.

Qualifications

• Experience leading logistics teams and multi-site operations.
• Ability to manage workforce planning, cross-training, and coverage schedules.
• Strong client-facing and stakeholder communication capabilities.
• Proven track record delivering KPIs, SLAs, and continuous improvement.

Responsibilities

• Lead, coach, and develop a team of 20+ logistics professionals.
• Oversee day-to-day operations of routers/planners & shipment coordinators.
• Drive performance management, engagement, development, and succession planning.

Skills

Team leadership

People management

Stakeholder management

Performance management

Process improvement

Tools

OTM

SAP

Blue Yonder

Job description

Position: Team Lead - Logistics Operations (Need Local)

Duration: FTE/ Direct Hire

Role Summary - The Logistics Team Lead will oversee end-to-end logistics operations across the North America region, managing a team of 20 professionals while serving as a key client-facing leader.

Key Responsibilities –

• Leadership & Team Management. Lead, coach, and develop a team of 20+ logistics professionals. Managing day-to-day activities of routers/planners & shipment coordinators.
• Manage workforce planning, cross-training, resource allocation, and coverage schedules. Drive employee performance, engagement, development, and succession planning.
• Handle operational escalations and ensure timely issue resolution. Client & Stakeholder Management and act as the primary point of contact for clients and internal stakeholders.
• Ensure delivery of KPIs, SLAs, and contractual commitments. Conduct Monthly Operating Reviews and present operational performance, risks, and improvement plans.
• Build strong partnerships with business, project, sourcing, finance, and logistics service providers.

Logistics Operations –

• Manage transportation planning and execution for domestic and international shipments. Monitor shipment status, vessel movements, ETA tracking, inventory availability, and fulfillment requirements.
• Ensure compliance with logistics quality, safety, trade regulations, and customs requirements.
• Drive supplier performance reviews and continuous improvement initiatives. Identify and onboard new carriers to support and oversee freight audit processes and supplier payment tracking.

Process Improvement & Transformation - Lead logistics transformation projects, process standardization, and knowledge of TMS like OTM / SAP /Blue Yonder etc.

Reporting & Analytics - Maintain logistics dashboards and operational performance reports. Analyze transportation, cost, quality, and service metrics to identify improvement opportunities.

Process Improvement & Transformation - Lead logistics transformation projects, process standardization, and knowledge of TMS like OTM / SAP /Blue Yonder etc.

Reporting & Analytics - Maintain logistics dashboards and operational performance reports. Analyze transportation, cost, quality, and service metrics to identify improvement opportunities.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.