Team Lead (License & Title)

Acertus; Overland Park (KS); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

PTO and Holidays

Grubhub+ membership

Casual dress code

Tuition Reimbursement

Job summary

ACERTUS seeks a Team Lead to provide day-to-day operational leadership for the L&T team in Overland Park, ensuring productivity and quality in vehicle title and registration processing.

You will coach team members, monitor workflows, and manage workload to meet business priorities while serving as the first escalation point for issues and complex transactions. This role emphasizes accuracy, regulatory compliance, and collaboration.

Qualifications

• High School Diploma or equivalent is required.
• 3-5 years of experience in customer service is required.
• Lead, supervisory, or mentoring experience preferred.
• Previous experience in automotive, transportation, fleet management, title and registration or related industry preferred.
• Experience with vehicle title and registration policies and procedures is preferred.

Responsibilities

• Lead, coach, and develop team members through day-to-day operational guidance and support.
• Monitor team productivity, quality, SLAs, and processing performance; follow up on reports and ETAs.
• Manage daily workflow and workload distribution to meet business priorities.
• Train team members on operational processes, state requirements, and procedures; assist with onboarding and training.
• Serve as the first point of escalation for employee questions, county issues, and complex transactions.
• Oversee accurate and timely processing of vehicle titles, registrations, transfers, and related documentation.
• Review processing rejections, provide feedback, and identify trends or errors for escalation to senior management.
• Coordinate priority requests and communicate processing updates, delays, and regulatory changes to stakeholders.
• Foster a collaborative, accountable, and customer-focused work environment.
• Perform other duties as assigned and appropriate to the role.

Skills

Customer service

Leadership / coaching

Communication skills

Organization and prioritization

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

The Team Lead provides day-to-day operational leadership and coaching to the L&T team, ensuring productivity, quality, SLAs, and business priorities are met. This role coordinates workflow and workload, supports onboarding and training, serves as a subject matter resource and first point of escalation, and assists with complex transactions and county issues. The Team Lead oversees accurate and timely vehicle title and registration processing, monitors reports and ETAs, coordinates priority requests, identifies processing trends, and communicates updates, delays, and regulatory changes to stakeholders and senior management.

Schedule: Monday-Friday, 8:00am-5:30pm

Compensation: $24-$27/hr based on experience

Essential Job Duties

• Lead, coach, and develop team members through day-to-day operational guidance and support.
• Monitor team productivity, quality, SLAs, and processing performance; follow up on reports and ETAs.
• Manage daily workflow and workload distribution to meet business priorities.
• Train team members on operational processes, state requirements, and procedures; assist with onboarding and training.
• Serve as the first point of escalation for employee questions, county issues, and complex transactions.
• Oversee accurate and timely processing of vehicle titles, registrations, transfers, and related documentation.
• Review processing rejections, provide feedback, and identify trends or errors for escalation to senior management.
• Coordinate priority requests and communicate processing updates, delays, and regulatory changes to stakeholders.
• Foster a collaborative, accountable, and customer-focused work environment.
• Perform other duties as assigned and appropriate to the role.

Required Qualifications

• This position requires a High School Diploma or equivalent.
• 3-5 years of experience in customer service required.
• Prior experience in a lead, supervisory, or mentoring capacity preferred.
• Previous experience in the automotive, transportation, fleet management, title and registration, or related industry preferred.
• Previous experience with vehicle title and registration policies and procedures is preferred.

Knowledge, Skills and Abilities –

• Proficient in Microsoft Office programs, strong Excel, and other general office equipment.
• Ability to proactively research and resolve problems.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to display a positive attitude and be a team player.
• Ability to build strong client relationships and deliver exceptional customer service.
• Ability to collaborate effectively with cross-functional teams and external partners.
• Ability to provide guidance, support, and process knowledge to team members.
• Ability to balance multiple priorities, meet deadlines, and support team performance goals.
• Ability to interpret and apply state-specific titling and registration requirements.
• Ability to identify trends, communicate challenges, and recommend process improvements.
• Ability to maintain professionalism and composure when handling customer-impacting issues and escalations.
• Ability to build positive working relationships with internal teams, partners, and customers.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 7 Company-Paid Holidays plus 1 Floating Holiday
• 401(k) with company match
• Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

Work Environment

• General office conditions. Exposed to moderate noise levels.

Physical Abilities -

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other reasonably related duties as assigned to meet business needs. ACERTUS reserves the right to modify, revise, or update job duties, responsibilities, and requirements at any time.